As a previous flight attendant, Kiko had the opportunity to travel the world. This experience has taught her lessons about dealing with people, especially difficult ones, and handling unexpected situations with aplomb. For Kiko, to serve her client well, a professional real estate agent needs to understand the transaction process, the product, as well as market conditions. Being an agent is not just about making appointments, opening the door for clients to view the property and negotiating the price. There’s more work to be done behind the scenes.