Self-motivated individual with passion to perform consistently with an openness to learn new skills by working towards self-development and organizational growth. Over 14 years of hospitality (Housekeeping, Sales, Front Desk operations, Cruise, guest services) experience in USA, Egypt and Dubai along with proven ability to analyze market situation has groomed me into an individual with expertise in understanding hotel operations, organizational strategy aimed at running smooth operations of the hotel, maintaining relationship with guests, travel agents and corporate bookers, consistently involved in coaching, training, developing and mentoring the team members and increasing revenues.
Able to create and implement new procedures to create a better working environment and to make sure that the reservation and customer service process runs smoothly. Always knows the capacity of any of the locations I am managing and always strive to ensure that the quotas are met