I manage day-to-day operations, liaising between housekeeping, maintenance and reception to ensure procedures run smoothly and jobs are completed in a timely and satisfactory manner prior to guest arrival. While ensuring the team understand their roles, know their responsibilities, and are trained and equipped to carry out their roles. I Ensure both the housekeeping and maintenance teams function positively, resolving any issues in a timely and sympathetic manner to encourage a happy and productive working environment. I inspect all fixtures, fittings and soft furnishings regularly ensuring they are kept to a 5-star standard. This includes organising contractors and cost, supporting with replacement furniture items, refurbishments and redecoration