Are you planning to reside in one of the northern emirates of the UAE? No matter, if you’re arriving from abroad or moving within the UAE, one of the concerns will be arranging the water and electricity services. In this situation, FEWA is the name you need to know!
This blog will provide you with all the information about FEWA so that you can be stress-free regarding utility connections.
What Is FEWA?
Similar to SEWA, the Federal Electricity and Water Authority (FEWA) is a government entity in the UAE. FEWA was renamed Etihad Water and Electricity (EWE) after being transferred to UAE’s sovereign wealth fund in 2021.
The authority is responsible for providing electricity and water services to the northern emirates, which include:
- Ajman
- Al-Fujairah
- Ras Al Khaimah
- Umm Al Quwain
Activation Process of FEWA
As a new resident, you can easily avail the services of FEWA. Setting up your FEWA account is a straightforward online process. Simply visit the EWE website and register using your details.
The required steps have been described below:
- Create an account
- Click on “Services”
- Select “E-Services”
- Select the option of “Customers”
- Then Select “New Customer Services Activation”
- Fill out the online application form with your information and any required documents
Approval takes one day, whereas your electricity and water services will be activated within 48 hours. The activation cost differs for different customers. Moreover, the FEWA customers must pay a security deposit upfront.
Required Documents for Activating FEWA
There are some official requirements for activating the FEWA or EWE services. The needed documents vary as an Emirati, landlord, tenant or expat; find the details below:
For Emiratis
- Valid Emirates ID card copy
- Family book (Khulasat Al Qaid) copy
- Title Deed (if available)
- Valid site plan
- Building Permit (required when applying)
- Completion certificate (before service connection)
- Stamped Load Card by the electrical contractor (approved by EtihadWE)
- Etihad WE approved Land clearance certificate
- Etihad WE technical drawings (for electricity and water)
- Accreditation licence copy of the engineering consultant and electrical contractor
For Tenants
- Emirates ID or Passport
- Municipality-approved tenancy contract
For Expatriates
- Valid UAE ID card/Passport copy (for non-residents in UAE)
- Title Deed (if available)
- Valid site plan
- Building Permit (required when applying)
- Completion certificate (before service connection)
- NOC issued by the Civil Defense Department (submit before service connection)
- Stamped Load Card by the electrical contractor (approved by EtihadWE)
- Previously approved Land clearance certificates by EtihadWE
- Etihad WE approved technical drawings (for electricity and water)
- Accreditation licence copy of the engineering consultant and electrical contractor
Activation Charges for FEWA Services
The connection cost for electricity and water services is compiled below.
Electricity Service Fees:
- 0-200 kVA: AED 300
- 201-500: AED 600
- 501-1000: AED 900
- 1001-3000: AED 1200
- 3001-5000: AED 1400
- Above 5000: AED 1600
Water Service Fees:
- AED 2,500 for a 15 mm metre
- AED 3,000 for a 25 mm metre
- AED 10,000 for a 50 mm metre
- AED 20,000 for 80 mm and above
After paying the fees, your electricity and water supply will be activated within 24 hours.
Payment Methods for FEWA
The following methods can be used for paying FEWA bills:
FEWA Bill Payment – Online
After reviewing your account details on the internet (FEWA QuickPay) or app, you may enter your credit card information and pay the bill online.
FEWA Bill Payment – Offline
If you can not pay the FEWA bill online, don’t worry; other options are also available. You can choose to pay FEWA bills offline via
- Banks
- Kiosk Machines
- Emirates Post
- Service Centres
- Exchange Centres
Ajman
The residents of Ajman can choose to pay at:
- Ajman Poice Headquarters
- Al-Manama Super market
- Commercial Bank International
- Lulu
- ENOC
- EPPCO
- City Centre
- Safeer Mall
- Ajman Co-op Supermarket
Fujairah
The residents of Fujairah can choose to pay at:
- Al-Manama Super market
- ENOC
- EPPCO
- Century Mall
- Lulu
Ras Al Khaimah
The residents of Ras-al-Khaimah can choose to pay at:
- Al-Manama Super market
- ENOC
- Safeer Mall
- Commercial Bank International
Umm Al Quwain
The residents of Um-al Quwain can choose to pay at:
- Al-Manama Super market
- Commercial Bank International
- EPPCO
- Lulu
FEWA Consumption Charges
Here are the EWE bill tariffs for electricity and water for the residential and commercial sectors in the Northern Emirates
Electricity
Following is the breakdown for electricity charges by FEWA:
- Residential (Emiratis)
- Single slab (Kwh): 7.5 AED
- Residential (Expats)
| Consumption (kWh) | Tariff (Fils) | Surcharge (Fils) |
| Upto 2000 | 23 | 5 |
| 2001-4000 | 28 | 5 |
| 4001-6000 | 32 | 5 |
| Above 6000 | 38 | 5 |
- Commercial
| Consumption (kWh) | Tariff (Fils) | Surcharge (Fils) |
| Upto 2000 | 23 | 5 |
| 2001-4000 | 28 | 5 |
| 4001-6000 | 32 | 5 |
| Above 6000 | 38 | 5 |
Water
Following is the breakdown for water charges by FEWA:
- Residential (Emiratis)
- Single slab (GLN): 1.5 AED
- Residential (Expats)
| Consumption (GLN) | Tariff (Fils) |
| Up to 6000 | 3.5 |
| 6001-12,000 | 4 |
| Above 12,000 | 4.6 |
Commercial
| Consumption (GLN) | Tariff (Fils) |
| Up to 10,000 | 3.5 |
| 10,000-20,0000 | 4 |
| Above 20,000 | 4.6 |
How to Disconnect FEWA Account and Services
There are two ways to disconnect your FEWA account and service:
Online Method to Disconnect FEWA
If you choose to discontinue FEWA services due to relocation, you need to disconnect your account. The online process is simple and has been elaborated here.
- Log in to your account on the FEWA website
- Select the Services option
- Choose E-Services
- Then click on “Customer”
- You will find a Clearance Certificate tab for moving out. Apply for it
- Expect your water and electricity to be disconnected within one day
After clearing the due bills, if any, the certificate will be issued for you within three days. The Clearance Certificate is issued online and does not cost anything.
Offline Method to Disconnect
If you prefer an alternative for disconnecting EWE services, this option is for you. Simply visit the nearest FEWA service centre with your Emirates ID, and the process will be handled for you. This option will cost an amount of AED 50.
FAQs
Yes. Federal Electricity and Water Authority (FEWA) has been renamed Etihad Water and Electricity (EWE).
Yes, your security deposit will be refunded once you disconnect your services. You can choose to have it directly deposited into your account or visit the nearest Ansari Exchange for a cash refund of your FEWA deposit.
For any inquiries, you can call their toll-free customer care number at 800-FEWA (800-3392). Alternatively, you can send an email to cs@fewa.ae.
FEWA centres are open on weekdays from 07:00 am to 05:00 pm.
Etihad Water and Electricity (EWE), formerly known as the Federal Electricity and Water Authority, offers a complete range of utility services for new and old residents in the northern Emirates.
Through its user-friendly digital platform, FEWA makes managing all your electricity and water needs easy. This comprehensive guide is all about FEWA, highlighting a complete process of smoothly availing the service.
