Expats in Dubai often relocate to new rental properties because of their proximity to work, schools, and the market. New expats often need extra help to make this move, which is where our comprehensive moving checklist comes in handy.
One part of the relocation is transferring your internet connection. It may seem difficult, but once you understand the process, internet transfer in Dubai will become easy and stress-free. In this article, we will talk about everything you need to know on how to transfer your internet connection to a new home in Dubai.
| Key Takeaways |
| Du and Etisalat are the leading internet service providers that offer internet relocation services across the UAE.Customers can request home internet relocation via the website or mobile app. Du charges AED 100 for standard home internet relocation. |
Transferring Your Home Internet Connection to a New Place in Dubai
Etisalat and Du are the leading telecommunication networks in the UAE. Not only do they facilitate internet setup, but they also offer transfer services when you buy or rent a property in Dubai or any other emirates.
Let’s discuss how each of these service providers can help you transfer your internet connection when you are moving to Dubai.
How to Move Your Etisalat Home Internet
If you’re an Etisalat customer, you can use your Apple or Andriod mobile app to inform them about relocation. Follow these steps:
- Log in to your e& UAE app (Android or iOS)
- Go to the ‘eLife Plan’ tab and tap ‘Manage’.
- Tap on ‘Home Move’ and fill out the form as per instructions.
- Provide information: current and new home address, move-out date, EID (Etisalat ID), Makani number, installation date and technician’s visit date.
Next, the Etisalat service provider will visit your existing location to disconnect your internet. Then, the technician will visit your new home on the specified date to install your connection.
Etisalat Moving Charges
Etisalat charges AED 150 (Plus 5% VAT) for standard internet relocation. This amount will show up on your next bill.
Etisalat offers Home wireless plans starting from AED 199/month with 5% VAT on a minimum 12-month commitment.
On the other hand, eLife Home internet packages start from AED 299/month (excluding 5% VAT) and go up to AED 815/month (excluding 5% VAT). Each package includes Free installation plus a Smiles voucher. These packages are available on a 12-month commitment.
Things to Bring to Your New Home
Etisalat instructs its customers to bring the following items to the new home: a TV Box, WiFi router, home telephone and cables. On the installation date, their technician will install and complete the setup at the new location.
How to Transfer Your Internet Connection to New Home with Du
Du offers a hassle-free moving experience for a flat moving fee, which will show up on your next bill. You can forward your request via the Du website or mobile app.
From Du Website
- Log in and head to the Du relocation page.
- Provide all the necessary information: New home’s title deed or tenancy contract with Ejari, and (if you’re not the official tenant) a document proof of relationship.
- Press “Submit”
From Du App
- Login to your Du App (You can download the app from Playstore or Apple Store)
- Tap on ‘Home Plan’
- In the next window, choose ‘Home Relocation Service.’
- Fill out the form with the aforementioned information.
- Submit your request.
Receive a Call From Du Home Agent
- Within 24 hours, you will receive a call from Du customer support. The Du Home agent will confirm the old and new address.
- Next, they will inform you of the availability of their technicians and set up a visit to install your internet connection to your new home.
The Relocation Cost
Du charges AED 100 for transferring your internet connection to the new home. This amount will be charged on your next bill. Besides, Du has monthly internet plans starting from AED 199. However, the homeowner or tenant must commit to 12 months.
FAQs
There are many internet services in the UAE. However, Du Home and Etisalat have the largest telecom network across the UAE.
The moving out date is when you leave your old home and move to the new one. This is the date when your internet service will be disconnected.
The installation date is when you reach your new home. It is the date when your service provider reinstalls your home internet at the new location. These two dates are different to prevent overbilling.
Bring your WiFi router, home telephone, TV box (or decoder) and the necessary cables. Leave the ONT device at its place (old location) because it is related to the building.
For added convenience, it’s a good idea to set up your DEWA and internet before relocation. Similarly, you can make your move stress-free by choosing a service provider that facilitates home internet relocation. For instance, Etisalat and Du offer internet relocation services across the UAE.
All you need to do is send an online request by logging in to your account. Similar to the DEWA move-to request, you will be asked to submit all the details. Their technicians will handle the rest.
Follow the Property Finder blog to find out answers to your questions when moving to any emirate in the UAE.
