Whether you need information about utility services in Sharjah or pay your dues, you can visit SEWA offices. The Sharjah Electricity, Water and Gas Authority, well-known as SEWA, has been a government-owned organisation since 1971. The company is a utility service provider in Sharjah.
SEWA has eight customer service centres and one head office, spread in all parts of Sharjah, and is available for customer services at specific times. SEWA also offers a call center for emergency services that serve 24 hours for seven days.
Let’s go through the address and contact details of all the SEWA offices in Sharjah.
Information About Different Offices of SEWA in Sharjah
SEWA is the sole distributor of electricity, water, and natural gas to the residents of Sharjah. In addition, SEWA also allows online payment services for SEWA bills. Customers can complain through the SEWA website, the SEWA mobile app (Android or iOS), or by calling customer care services.
With its customer happiness centres located in various locations, SEWA ensures quality service. Additionally, the company has digitalised its services. It has a mobile application and website for
customers to request connections, pay bills, or register complaints.
Here are the details about the SEWA offices.
SEWA Head Office
SEWA’s head office is located in the Al Khan area in Sharjah and offers solutions for customer complaints. They are available to serve at the respective times mentioned on their website.
SEWA users can contact their respective phone numbers to register their complaints or for any query. The head office remains closed on Friday, Saturday and Sunday.
| Location | Al Khan Area, Government Departments Complex, Sharjah |
| Timings | 07:30 am to 03:30 pm (Monday to Thursday) |
| Contact Information | +971 60 056 6665 |
Customer Services Follow-up Department
Maintain communication and timely responses to customer complaints. The customer services follow-up department is in the Halwan area of Sharjah. The office is also open on Sundays at specific times.
| Location | Halwan area, next to Sharjah Cooperative Society, Sharjah |
| Timings | 07:30 am to 03:30 pm (Monday to Thursday) | 08:00 am to 01:00 pm (Sunday) |
| Contact Information | +971 60 056 6665 |
Al Jazat Customer Service Center
It has a customer service centre and customer care. To proactively address issues and prevent them before they arise. The Al-Jazat is near the popular destination of Al-Shaab village.
| Location | Near Al Shaab Village, the former premises of the Cooperative Society, Sharjah, UAE |
| Timings | 07:30 am to 08:30 pm (Monday to Thursday) | Customer Care: 08:00 am to 01:00 pm (Sunday) |
| Contact Information | +971 6 502 1500 |
Al Majaz Customer Service Center
One Customer Service Center is located in Al Majaz near Al Safiya Park in a peaceful and family-friendly community.
| Location | Near Al Safiya Park, Sharjah |
| Timings | 07:30 am to 08:30 pm (Monday to Thursday) | 08:00 am to 01:00 pm (Sunday) |
| Contact Information | +971 60 056 6665 |
Industrial Area Customer Service Center
Those living or working near the Industrial area can visit this SEWA office in Sharjah.
| Location | Industrial area opposite Ramez Mall, Sharjah, UAE. |
| Timings | 07:30 am to 08:30 pm (Monday to Thursday) | 08:00 am to 01:00 pm (Sunday) |
| Contact Information | +971 60 056 6665 |
Halwan Customer Service Center
The Halwan customer service centre operates 24 hours seven days a week. The office works primarily for inquiries, payments and reconnections.
| Location | Halwan area, next to Sharjah Cooperative Society, Sharjah |
| Timings | 24/7 |
| Contact Information | +971 60 056 6665 |
Customer Service Center Sharjah Expo Center
The SEWA customer service centre at the Sharjah Expo Center is located in the Al Taawun area of Sharjah and caters to customers’ problems.
| Location | Al Taawun area, Sharjah Expo Center, Ground Floor, Sharjah |
| Timings | 07:30 am to 08:30 pm (Monday to Thursday) |
Budaniq Customer Service Center
The SEWA Bu daniq Customer Service Center is near one of the best malls in Sharjah, Mega Mall. It has some leading retail and leisure stores. This SEWA office is in the centre of Sharjah. Plus, it is considered a convenient location for most customers.
| Location | Budaniq area, next to Megamall, Sharjah, UAE |
| Timings | 07:30 am to 08:30 pm (Monday to Thursday) | 08:00 am to 01:00 pm (Sundays) |
| Contact Information | +971 60 056 6665 |
Mutual Services Department
The Mutual services department of SEWA is located at the prime location of the Emirate, Al Rahmaniya.
| Location | Al Rahmaniya, Sharjah |
| Timings | 07:30 am to 03:30 pm (Monday to Thursday) |
FAQs
For direct bank payments, a 10-dirham knowledge fee applies. The same fee is applicable for direct cash payments at service centres. Credit card payments attract fees depending on the mode:
– 1.25% via the smart services portal and SEWA application
– 1.24% in the authority’s payment channels
– 1.75% when using SEWA payment machines
In the event of a power outage or water supply issues in Sharjah, call 991 for assistance from the Sharjah Electricity, Water and Gas Authority.
SEWA complaints can be lodged through various channels:
– SEWA’s website
– SEWA’s Smart App
– Nearest customer service centre
– The call centre at 600566665
DEWA (Dubai Electricity and Water Authority) serves Dubai, while SEWA (Sharjah Electricity and Water Authority) is responsible for Sharjah’s electricity generation, transmission, and distribution.
You can pay SEWA bills through the following methods:
– Bill payment through 22 approved UAE banks
– Emirates Post offices
– E-pay via the SEWA website
– SEWA Customer Service Offices
– Payment via Etisalat electronic payment machines across Sharjah, introduced in collaboration with Etisalat for convenience
These were all the details about the SEWA offices in Sharjah. Besides, their website and mobile application help customers to easily benefit from the services. To know how to check electricity
Bills in different emirates. You can check out a comprehensive guide on electricity bills in the UAE, including Sharjah.
Keep reading the Property Finder blog to find out more details about SEWA and other utility service providers in the UAE.
