The Sharjah Electricity and Water Authority (SEWA) is the main provider of electricity, water, and natural gas. SEWA ensures reliable and high-quality services to both residential and commercial customers, but you may have several queries related to connection requests, bill payments and more. That’s why we have answered all your queries in these SEWA FAQs.
SEWA FAQs Answered
1. What Is SEWA in UAE?
SEWA stands for the Sharjah Electricity and Water Authority. It was established to provide electricity, water, and natural gas to the residents and businesses of Sharjah. SEWA is dedicated to offering reliable services and continually improving its infrastructure to meet the growing demands of the emirate.
2. What Is the Fee for SEWA?
SEWA charges different fees based on the payment method used. When paying through the SEWA e-services portal or application, a fee of 1.25% of the total amount is applied.
Payments made at SEWA’s happiness centres or exchange centres incur a fee of 1.24%. If you choose to pay via SEWA payment machines in Sharjah, the fee is 1.75% of the total amount.
3. What Is the Capacity of SEWA?
As of 2022, SEWA operates several power stations with a total installed capacity of at least 5,000 MW. These include Wasit Power Station, Layyah Power Station, and Hamriya Power Station.
4. How Can I Cancel SEWA Services?
To cancel SEWA services, gather the municipal cancellation paper, a copy of your ID, and your SEWA deposit receipt. Opt for the cancellation option and follow these steps:
- Pay the required fee, and a technician will assist in disconnecting gas and water supplies and taking readings.
- Return to the SEWA office with the technician for the clearance certificate.
For an additional AED 100, you can expedite your deposit refund by providing your Bank IBAN details and receiving the money within an hour.
You will receive two stamped account closure certificates, one for you and one for the property owner. The entire process, if started early, can be completed in about an hour, with confirmation and a download link for the clearance certificate sent via SMS.
5. What Is the Difference Between DEWA And SEWA?
DEWA (Dubai Electricity and Water Authority) and SEWA (Sharjah Electricity and Water Authority) are separate entities providing similar services in different emirates. DEWA operates in Dubai, while SEWA operates in Sharjah. Both authorities aim to deliver high-quality utilities but are governed by different local regulations.
6. How Do I Pay My SEWA Bill?
There are several convenient options to pay your SEWA bill. You can pay through 22 UAE-based banks approved by SEWA, at Emirates Post offices, via e-pay on the SEWA mobile app, website, or at SEWA customer service offices.
Additionally, SEWA, in collaboration with Etisalat, allows bill payments via any Etisalat electronic payment machine throughout Sharjah. These options simplify payment procedures and save time.
7. How Can I Register for SEWA Services?
To register for SEWA services, visit a SEWA customer service centre with your ID, tenancy contract, and a completed application form. You can also register online through the SEWA website or by sending an email to regsupport@sewa.gov.ae .
The email should include the following:
- SEWA Account number
- A scanned copy of the front and back of your Emirates ID
- Mobile number
- Email address
The process involves creating an account and providing the necessary documentation.
8. What Should I Do in Case of a Power Outage?
In case of a power outage, check your circuit breakers first. If the issue persists, contact SEWA’s emergency hotline. SEWA has a dedicated team to handle power outages and will work to restore your service as quickly as possible.
9. How Can I Get a New SEWA Connection?
One of the important SEWA FAQs is for a new connection. You need to submit an application through the SEWA website or visit a SEWA offices in Sharjah. Provide the following documents to get a SEWA connection:
- Emirates ID
- Property ownership documents
- Tenancy contract in Sharjah
The authority will schedule an inspection and complete the SEWA connection process within the given time frame.
10. What Is the SEWA Emergency Contact Number?
SEWA’s emergency contact number is 600566665. You can call this number 24/7 for urgent issues related to electricity, water, or gas services.
11. How Can I Reduce My SEWA Bill?
You can reduce your SEWA bill by adopting energy-saving practices. Turn off lights and appliances when not in use, use energy-efficient bulbs and appliances, and fix any leaks in your water system. SEWA also offers tips and programs to help customers save energy.
12. How Do I Update My SEWA Account Details?
To update your SEWA account details, you can use one of two methods.
- You can send an email to regsupport@sewa.gov.ae.
- Alternatively, you can visit any SEWA Customer Care Centre with a valid Emirates ID to update your details in person.
13. What Happens If I Do not Submit the SEWA Bill on Time?
If you do not pay your SEWA bill within one week, your supply will be disconnected. To restore the supply, you must visit the customer care centre to settle the outstanding dues and pay the required reconnection fee.
14. How Can I Check My SEWA Bill Online?
You can check your SEWA bill online by logging into your Online SEWA Account. Enter your account number and password to access your billing information, payment history, and other account details.
15. What Are SEWA’s Customer Service Hours?
SEWA customer service centres are typically open from 7:30 AM to 3:30 PM (Ramadan 9 am to 2.30 pm), Monday to Thursday.
Understanding the services provided by SEWA is essential for residents and businesses in Sharjah. This guide aims to answer the most common questions and help you navigate SEWA’s offerings.
These were all the important SEWA FAQs. For more detailed information or specific inquiries, visit the SEWA website or contact their customer service directly. SEWA is committed to providing reliable and efficient utility services to ensure the comfort and well-being of Sharjah’s community.
