Residents of Sharjah who are using SEWA (Sharjah Electricity and Water Authority) services certainly hold a SEWA account. This account effectively manages your energy and water bills. Knowing how to activate and cancel your SEWA account can save you time.
Let’s learn everything everything about activation to cancellation of your SEWA account.
Getting a New SEWA Connection
It’s simple to get a new SEWA connection in Sharjah, whether you want gas, electricity, or water. To register, just go to the SEWA office and use their mobile app or use their e-portal. The procedure is quick and simple for all property types.
Here’s how, as a homeowner, renter or property manager in Sharjah, you can request a new SEWA connection.
1. Activation of SEWA Connection for Residential Customers
It takes little time or effort to get a new SEWA connection for your Sharjah home. Here’s a quick guide to connecting your gas, electricity and water utilities.
Average Processing Time:
The entire procedure takes 3 hours.
Documents Required
To create a new SEWA connection, you must:
- The original document was signed by both the landlord and the renter.
- A copy of the tenant’s Emirates ID.
- A fresh metre reading is required if more than 10 days have passed since the issuance.
- A certificate demonstrating property ownership (if necessary).
Application Process
To apply for a new SEWA connection for your residential property, just follow these easy steps.
For Landlords:
- At the SEWA service centre, submit the required documents.
- Fill out the service agreement and sign it.
- Make sure the renter has access to the service.
- This service has no charges.
- This is the main procedural service.
For Tenants:
- Submit your application and documents at the SEWA service centre.
- UAE citizens are required to sign a specific undertaking.
- Pay the security deposit according to the unit type.
- Make sure the tenancy contract is approved and signed.
- To get the tenancy contract attested, go to Sharjah Municipality.
- Complete the SEWA centre’s service activation process.
Associated Services
- Tenancy contract attestation with Sharjah Municipality.
- Connection of electricity, water, and gas services.
Availability:
Applications are accepted from 08:00 AM to 08:00 PM (Sunday – Thursday)
2. Activation of SEWA Connection (Commercial/Industrial)
To connect gas, electricity, and water services, businesses, industrial and commercial organizations can use this service for a new SEWA account.
Average Service Duration
The entire procedure takes 3 hours.
Documents Required
To register for a new SEWA connection, you will need:
- A copy of the commercial registration or trade licence.
- The economic department’s inspection report and the tenant contract’s approval.
- Original tenancy contract signed by both landlord and tenant.
- Final clearance certificate for the building. A fresh reading from the metre will be necessary if it has been above 10 days after issuance.
Application Process
Submit your application to the SEWA service centre.
- Verify the load that is permitted for industrial operations.
- The security deposit will be calculated based on the type of leased unit.
- Once the tenancy contract is approved, pay the security deposit.
- If necessary, sign and complete the service agreement.
- Verify the tenancy contract at the Sharjah Municipality.
- To activate the service, go back to the SEWA service centre after attestation.
Service Charges
This service has no charges.
Service Type
A primary procedural service.
Associated Services
- Department of Economics Inspection Report.
- Attestation of the Tenancy Contract with Sharjah Municipality.
- Service connection.
- Customers Who Were Targeted.
- Businesses in the commercial and industrial sectors.
Service Duration
08:00 AM – 08:00 PM (Sunday to Thursday)
3. Activation of SEWA Connection (Government Entities)
Governmental organisations can use this service to create a new account for SEWA services, such as gas, water and electricity.
Average Service Duration
Takes an hour.
Documents Required
To apply for a new SEWA connection, government organisations need to submit:
- NOC from the local or federal government entity for the service connection.
- Original tenancy contract (if the unit is leased).
- Ownership deed (for owned properties).
Application Procedure
- The government entity submits the application to the SEWA service centre.
- The service centre forwards the transaction to the Government Departments & Ministries Section.
- The government entity signs the service agreement.
- The account is incorporated into the government entity’s Accounts System.
Service Fee
There is no fee for this service.
Service Category
Main procedural service.
Related Services
Letter of request for connection of services from the concerned government entity.
Service Hours
08:00 AM – 08:00 PM (Sunday to Thursday).
Disconnecting a SEWA Account
If you’re moving out from your home or commercial property, it is important to request SEWA account deactivation. Here is the process of account deactivation:
1. Account Deactivation (Residential)
Residential customers can officially leave leasing premises in Sharjah, with the help of SEWA account deactivation service.
Processing Time:
It takes 3 business days normally and 1 working day for urgent processing.
Documents Required :
- Original Clearance Certificate from Sharjah Municipality
- Original Deposit Payment Receipt
- Copy of Emirates ID
Procedure:
- Submit a request to the Disconnection & Re-Connection Unit.
- The final metre reading is taken, and the account closure is processed.
- Documents are verified, and the metre is checked if needed.
- The Internal Control Department reviews the request.
- Pay any balance exceeding the deposit amount.
- The Clearance Certificate is issued.
Service Fees:
- Normal: Free
- Urgent: AED 200 (includes disconnection and urgent refund fees)
Service Hours:
08:00 AM to 8:00 PM (Sunday – Thursday)
2. Account Deactivation (Commercial/Industrial)
This service enables commercial/industrial clients to officially leave leased premises in Sharjah.
Time Spent Processing:
The processing time takes 3 business days (normal) or 1 working day (urgent).
Documents Required:
- Original deposit payment receipt
- Original clearance certificate from Sharjah Municipality
- Cancellation of tenancy contract from the Economic Development Department
- Copy of trade/industrial licence
The procedure is the same as Residential account deactivation.
3. Deactivation of SEWA Account (Government Entities)
When leaving rented space, government organisations can use this service to cancel their SEWA account.
Time to Complete:
3 working days
Required Document:
NOC from the government entity.
Steps to Deactivate the Account:
- Submit the closure request to the Disconnection Unit.
- A technician will disconnect services and record the final readings.
- The Account Closing Section will verify the readings.
- Pay any outstanding charges.
- Receive the cclearance certificate.
Service Fee:
None
Service Hours:
08:00 AM to 08:00 PM (Sunday to Thursday)
SEWA Contact Details
For any queries, you can contact SEWA using the following contact details:
Head Office
- Address: Al Khan Area, Government Departments Complex, Sharjah, UAE
- Contact: 600 566665
- Timings: 07:30 AM – 03:30 PM (Monday to Thursday) | Ramadan: 09:00 AM – 02:30 PM)
SEWA Call Center
- For Emergency: 991 (24/7)
- For Services & Inquiries: 600566665
- Email:info@sewa.gov.ae
FAQs
Using your Emirates ID or trade licence number, register for SEWA Electronic Services online at www.sewa.gov.ae. You can even do it via the SEWA app on Google Play and the Apple Store. Then, create a username and password to create the SEWA Account ID.
Your account can get locked after several failed attempts. Request at www.sewa.gov.ae/contactus.aspx to unlock the account.
This was all about SEWA account activation and deactivation. For further assistance or queries, don’t hesitate to call SEWA customer care centre.
Get more insights on Sharjah’s legal processes only at the Property Finder blog.
