The Dubai Electricity and Water Authority (DEWA) makes it easier for consumers to pay their utility bills through various channels. DEWA offers several digital services to ease residents’ lives in Dubai. For instance, residents of Dubai can pay their DEWA bill via WhatsApp in minutes.
The DEWA WhatsApp service started in 2019. It allows you to contact and speak with DEWA customer service 24/7. You can also get assistance with any questions about your electricity or water connection.
Let’s go through all the steps to pay your DEWA bill via WhatsApp.
DEWA Services Accessible on WhatsApp
DEWA offers electricity and water connections in Dubai. Moreover, DEWA has initiated several services and bill payment options. While the DEWA mobile application and website allow bill payment, consumers can pay via WhatsApp by following the complete procedure.
Alongside, the following are the services available on DEWA’s WhatsApp account:
- Billing
- Smart Response
- Track Services Requests
- Billing Transaction History
- Slab Tariff
- Tariff Calculator
- Supply Management
- Consumption Management
- Bill Payment
- Methods of Payment
- Pay for a Friend
- Auto Pay
- Refund Service
Pay DEWA Bills Through WhatsApp
DEWA was the first government body in the UAE to obtain a verified Whatsapp account. DEWA has launched various projects to provide more services and make procedures easier for users. For example, the DEWA app is one of the tools that simplifies transactions and account management.
From checking electricity bills in the UAE to paying them, DEWA has launched various digital services. This includes billing and services to pay DEWA bills via WhatsApp or other platforms.
Furthermore, the bill payment feature is one of the services provided via the DEWA Whatsapp service. Let’s go over a step-by-step method to pay DEWA bill via WhatsApp.
Step 1: Add the DEWA Number to Your Contacts
Launch WhatsApp on your cell phone and add the number +971 4 6019999 as a contact.
Step 2: Send a Hello Message Via WhatsApp chat
When you refresh your WhatsApp contacts, DEWA’s name should appear in the list. After selecting the contact, send “Hello.”
The following choices will be presented in an automatic reply from the system:
- Consumer
- Builder
- Partner
- Supplier
- Student
- About Us
- Contact Us
- Bill Payment
- Pay for a Friend
- Track Application
- View Bill
- Track Electricity/Water Connection
Step 3: Choose the Right Option
Choose the first option if you’re a customer who wants to pay your utility bills. Send a message saying “1”. The following service choices will be shown to you in the next response:
- Supply Management
- Billing
- Smart Response
- Track Services Requests
- Consumption Management
- Main Menu
Enter “2” to view all the billing options, which include the following:
- Bill Payment
- Methods of Payment
- Pay for a Friend
- Tayseer
- Auto Pay
- Refund Service
- Billing Transaction History
- Slab Tariff
- Tariff Calculator
- Main Menu
Upon selecting any option, the DEWA Rammas (a virtual assistant) sends an automated reply that includes the link to the selected services.
Step 4: Visit the Link to Pay Bill
A link to complete the bill payment procedure will be generated by the DEWA WhatsApp account. Visit the link to view your choices to pay DEWA bill from WhatsApp. Here, you can select from the different online and offline methods for DEWA bill payment.
Moreover, you can pay your friend’s bills or manage various DEWA accounts through WhatsApp.
FAQS
To pay your DEWA bill in Dubai, use these methods:
– Payment centres and Customer Happiness Centres
– DEWA mobile app and website
– WhatsApp
DEWA disconnection is available via the official website, customer care centres and other channels.
You can slash your DEWA bill in Dubai if you consume wisely. Being aware of peak hours and utilising a programmed thermostat is a smart idea.
You can check your electricity bill using the DEWA website, mobile app or WhatsApp. You can simply enter your DEWA account number and other details to fetch the monthly bill.
This is all you need to know about how to pay DEWA bill via WhatsApp. The artificial intelligence (AI) smart system is a 24-hour service designed to make billing and other account-related tasks easier for consumers.
Dubai as a whole continues to rise in the rankings because of the government’s continued provision of convenient services. Aside from the WhatsApp bill payment service, you can find all the answers to your FAQs about DEWA.
Keep reading the Property Finder blog to learn more about the different utility service providers in the UAE.
