Dubai Electricity and Water Authority (DEWA) is the entity responsible for providing utilities in the city. If you shift within Dubai, you don’t have to worry about getting a new connection. You can simply use your current DEWA accounts at the other location as well.
This is made possible by the latest transfer service of DEWA. This blog will cover a step-by-step process used to transfer a DEWA account.
- Transferring Your DEWA Account – Move-to
- Ways to Apply for DEWA Account Transfer
- Online Application Process
- Payment Methods of the DEWA Connection
- Service Charges of DEWA
- Security Deposit
- FAQs
Transferring Your DEWA Account – Move-to
Ensuring a stable supply of electricity and water is one of the most important things to do before moving out. However, relocating within Dubai has been made easier as you can shift the DEWA connection without going through any complicated procedures.
Dubai Electricity and Water Authority (DEWA) has introduced the “Move-to” service. It enables you to transfer your water and electricity account details to the new address without any hassle.
The “Move-to” option allows you to disconnect utility connections in one place and re-connect them in the other residence at the same time. The service will also keep track of the complete transfer process so you stay updated.
Ways to Apply for DEWA Account Transfer
The following channels can be used to apply for DEWA account transfer service:
- DEWA Website
- DEWA Mobile Application
- Customer Happiness Centre
- Real Estate Companies registered with RERA
- Dubai Land Department’s Authorised Office
Online Application Process
The Move-to application can also be accessed and submitted online without the need to go anywhere.
Below are the steps you need to follow:
- Visit the website of DEWA (Dubai Electricity and Water Authority)
- Login into your DEWA account via your DEWA ID or UAE Pass
- Mention the Ejari number of your new residence
- Mention the contract account number of your current residence along with the Move date and time
- Pay off any outstanding fees of your previous residence
- Make sure to disconnect the Electricity and Water supply for the previous residence by the specified date
Payment Methods of the DEWA Connection
After filling out the application form, you need to pay the DEWA service charges. The following options can be used for payment:
- DEWA Website
- DEWA Smart App
- Customer Happiness Centres
- Noqodi Payment Service/Noqodi E-Wallet/Noqodi Net Banking
- Etisalat Payment Terminals
- Tayseer Smart Collection Platform (Emirates NBD CDM Machines)
- Dubainow Mobile App
- Empay Mobile App
- Banks
Service Charges of DEWA
Below, we have included the service charges of DEWA activation and deactivation:
- DEWA Move-in and Move-out for small metres: AED 100
- DEWA Move-in and Move-out for large metres: AED 300
- The registration fee for activation: AED 10
- Knowledge fee: AED 10
- Innovation charges: AED 10
There is a 50% discount for the Thukher and Sanad cardholders (UAE Nationals).
Security Deposit
You might be wondering where your security deposit goes during this transfer process. This is one of the common DEWA FAQs. To answer that, the deposit that was paid during DEWA activation will automatically be transferred to the new property’s account.
If the existing deposit is not enough, you will be required to pay the difference through any of DEWA’s payment channels.
FAQs
Yes, you can easily transfer your DEWA account from one location to another within Dubai with the DEWA move to service.
The connection and disconnection fee for small metres is 100 AED, while for the large ones is 300 AED. There is also a 10 AED fee for registration, knowledge and innovation.
The security deposit for residential premises is 2000 AED for flats, while 4000 AED for villas.
No, the security deposit from your old account will be transferred to the new one. However, if the amount is not sufficient, you will pay the difference.
We have compiled all the useful information regarding the transfer of DEWA account in this guide. You can choose to activate (move-in), deactivate (move-out) or transfer (move-to) your connection by simple methods.
