Creating an account with DEWA requires the consumer to pay a refundable deposit. This amount can be refunded when the consumer is relocating or moving out of Dubai. The process is quite simple, and here is how you can do it.
- Procedure for Requesting DEWA Deposit Refund
- Steps to Be Followed
- Service Charges
- Time Taken for DEWA Deposit Refund
- Track Refund
- FAQs
Procedure for how to get refund from Dewa
An individual, business, or government office can proceed with the refund request. DEWA, the Dubai housing fee system, has partnered up with Western Union and Emirates NBD to cater to all such requests.
Below is the procedure that has to be followed before the user can make the refund request.
- Vacate the property registered for the DEWA account
- Provide your new address, phone number and email address
- Make sure you have cleared all your previous DEWA bills
The refund can be requested via the DEWA website, DEWA mobile app, DubaiNow app or the DEWA service centres.
Please note if you are shifting to a new address in Dubai, DEWA security deposit refund is not necessary. It can be moved to your new address. You can update your new address from the DEWA mobile application or through Request for Information Update.
Steps to Be Followed
Once you do all of the above, please follow the steps below to continue with the refund DEWA.
Step 1 – Clear All the Dues
Log into your DEWA ID or UAE Pass and view your electricity and water bills. Once all your dues are clear, you can apply for a refund.
Step 2 – Select the Refund Option
You can select between Western Union, IBAN or Cheque. Each of the mediums has a limit.
- For Western Union, the amount must be between AED 20 to AED 18,000
- With IBAN, the amount must be less than AED 200,000
- For Cheque, the amount must be more than AED 200,000
Step 3 – Verification
Once you have selected the refund medium, you will be sent a verification code to make sure it is you. Choose the channel through which you can easily access the verification code – email address or mobile number.
For IBAN:
- If you choose IBAN, you will be asked to submit proof that this is your bank account. Please attach the beneficiary’s account title/name.
- You will receive a verification code on your email address or mobile number.
- Enter the verification code.
- You will receive a notification or an email confirming your request.
For Western Union:
- If you choose Western Union, you will be sent a verification code on your email address or mobile number.
- Enter the verification code.
- You will receive a notification or an email confirming your request.
- It will also include a Money Transfer Control Number (MTCN). You can show this MTCN at any branch of Western Union and get your refund. It remains valid for up to 30 days.
For Cheque:
- If you choose IBAN, you will be asked to submit proof that this is your bank account. Please attach the beneficiary’s account title/name.
- You will receive a verification code on your email address or mobile number.
- Enter the verification code.
- You will receive a notification or an email confirming your request.
Service Charges
The charges applied depend on the medium you choose.
- For IBAN, there will be no additional charges.
- For Western Union, AED 18.37 or 1% of the total deposit amount (whichever is higher).
- For Cheque, AED 20 + value added tax.
- Transfer to another active DEWA account; there will be no additional charges.
Time Taken for DEWA Deposit Refund
The time taken for a deposit refund depends on the medium you choose.
- For IBAN, three working days
- For Western Union, three working days
- To another active DEWA account, three working days
- For Cheque, six working days
Track Refund
The user can track their refund by logging into their DEWA account and going to the “Track Refund” section on the website or the DEWA smart app.
FAQs
Here are the answer to some of the most common DEWA FAQs:
DEWA cancellation fee is the fee incurred when you submit a move-out or deactivation request.
– For small metres, it is AED 100.
– For large metres, it is AED 300.
– Additional fees include a knowledge and innovation fee of AED 10 each.
To claim your DEWA deposit amount, you have to:
– First, clear all the dues
– Choose the medium for refund – Western Union, IBAN, or Cheque
– Complete the verification process
– Track the refund
This is how you can successfully request a refund from DEWA and receive the amount within 3 to 6 working days.
For more information on DEWA, its billing process, clearing DEWA outstanding bills from previous tenant and FEWA guide, continue reading Property Finder blogs.
