You must pay your gas bill on time every month to ensure a smooth gas connection without interruptions. Dubai has streamlined the process of paying all utility bills. Various gas companies, such as SERGAS and Emirates Gas, offer different methods to pay gas bill in Dubai.
In this guide, we will discuss the payment methods for different gas companies, including their service centre location and branches.
Dubai Gas Connection Bill Payment
Committed to providing user-friendly utility services to locals, Dubai’s gas connection companies offer separate payment methods for each connection. Each gas service also has a service centre whereby customers can pay through debit or cash.
Whether you prefer visiting payment centres to pay in person or online through their website, here is a concise list of payment methods for popular gas companies in Dubai.
1. Lootah BCGas
Lootah BCGas aims to provide a reliable gas service across Dubai. In the event of a gas leak in the house, Lootah’s call centre offers efficient services with a dedicated emergency response unit.
Gas services are supplied to residential and commercial establishments. Several payment options are available for gas bills.
Online Payment
To pay online through Lootah’s service portal, customers can register an LBCG gas account. Once registration is fulfilled, customers can pay their bills online using a debit/credit card. Online login is relatively simple, requiring your email and password.
Customer Service Centre
If you prefer to pay in person, a customer service centre allows customers to pay in cash or via card.
- Location: SS Lootah Building, Sallahudin Road, Deira, Dubai, UAE
- Timings: 08:30 am to 05:30 pm (Monday – Friday)
- Contact Information: 800 5224
Al Ansari Exchange
Customers can also approach any Al Ansari Exchange branch and make a payment for a new gas connection.
- Account Name: Lootah BCGas LLC
- Account No.: 9999080000550
Bank Transfer
Payments can be made via Dubai Islamic Bank for existing customers. A transaction slip copy is required.
MBME Kiosks
Customers can also approach the MBME Kiosks available throughout malls and public places.
- Select the LBCG logo
- Input customer number
- Make the final payment
2. Al Fanar Gas
With 32+ years of experience fulfilling the UAE’s energy needs, Al Fanar is the UAE’s leading oil and gas company, specialising in LPG, SNG, and natural gas. Established in 1990, its headquarters are located in Abu Dhabi.
With a vision to improve and establish itself as an innovative supplier throughout the UAE, Al Fanar has served 130,000+ customers across 7+ cities. They offer various payment methods for existing customers.
Online Payment
Customers need to log in to their Al Fanar account to pay online. If an account was not registered originally, one can be created, and further online payments can be made.
Direct Deposit
Direct deposits can be made to dedicated bank accounts via debit or credit card. Online direct deposits are efficient and easy for new and existing customers.
Pay at Office
Dedicated customer happiness centres are also located in Dubai, allowing customers to visit in person and pay their bills via cash or card as per their needs. You can easily reach their customer representatives through:
- Location: 32nd Floor, Al Saqr Business Tower, DIFC, Dubai, UAE
- Timings:
- 09:00 am to 05:00 pm (Monday – Thursday)
- 09:00 am to 11:30 pm (Friday)
- Contact Information: 800 253 2627
3. Emirates Gas (EMGAS)
Established in 1974, Emirates Gas is an ENOC subsidiary and a leading gas provider across Dubai and the UAE. As a reliable gas provider, EMGAS ensures customer satisfaction and fast payment methods that cater to customers.
EMGAS aims to establish industry benchmarks by adopting best practices for serving residential, commercial, and industrial gas establishments. You can pay your bill using several methods.
Online Payment
Online payment is perhaps the easiest and quickest payment method for both new and existing customers.
- Go to EMGAS main website and login
- Select the section of the bill to see the remaining bills
- Pay via debit or credit card
Customer Centres
If online payment is unavailable, customers can also visit any customer service centre and pay via cash or credit/debit. Jebel Ali and Al Qusais have a dedicated service centre.
Jebel Ali
- Location: Between Gate No. 1 and 2, Near Cedars Jebel Ali International Hospital, Dubai, UAE
- Contact Information: 800 36427
Al Qusais
- Location: Al Qusais Industrial Area 2, Dubai, UAE
- Contact Information: +971 4 267 3299
4. Connection Bill Via Smart Gas
Gaining significant recognition in the UAE’s gas market throughout the last few years, Smart Gas has established itself as a reliable supplier. Approved by Dubai Civil Defense, the company aims to provide reliable gas services.
The founders aim to provide gas at competitive prices with Dubai’s highest safety and quality standards. Various payment methods are available for existing customers with a well-established gas connection at home.
Online Payment
As usual, Smart Gas offers customers the option to pay gas bills online through their website. The steps to follow are:
- Head over to the Smart Gas main website and login
- Enter your email and password
- Find your pending bill from the billing section
- Pay bills via debit or credit card
In Person
Smart Gas also has a customer service centre in Dubai to pay in person. Here, customers can use cash or a card to pay their pending gas connection bill to the customer service representatives.
- Location: Behind Marhaba Mall, Al Asmawi Warehouse No. 7, Dubai, UAE
- Timings: 08:00 am to 05:30 pm (Monday – Saturday)
- Contact Information: +971 56 577 6219 (Enquiry) and +971 56 577 6214 (Gas connection, disconnection and maintenance
5. SERGAS
Serving the highest-quality central gas, SERGAS offers a hassle-free registration process, smooth account transfers, efficient bill control, and easy payment options. With a SERGAS gas connection in Dubai, customers can rest assured that they are supplied with the best service and gas quality.
Sergas bills can be paid using various methods, including the official website, Sergas app, or visiting customer service centers.
Sergas App
While the other gas companies don’t offer apps, Sergas offers new and existing customers the option to download an app. The app allows you to pay your gas bills, monitor your gas usage, and experience 24/7 customer service.
Online Payment
To pay online, customers can visit the main website, log in to their account, and locate the pending bills from the billing section.
Customer Centres
Their customer centres in Dubai offer prompt bill payment options via credit/debit card or cash. The service representatives are always friendly and welcoming.
- Location: Al Khayyal Building No 141, Dubai, UAE
- Contact Information: +971 4 451 7773
- Email: igsdubai@sergas.com
FAQs
1. How to Pay a Gas Connection Bill Easily?
Customers can pay for the dedicated gas supplier via online web portals or by visiting the customer service centre in Dubai. Some companies also offer online payments through apps, like Sergas with the Sergas app.
2. Is There a Late Fee for Gas Bills That Are Overdue?
Yes! There is a dedicated timeframe during which customers can pay the bill. After that, there is a daily or weekly late fee. Each gas supplier varies its costs according to its needs.
3. Can You Pay a Connection Bill In Cash?
Yes! Customers can pay in cash by depositing it at a bank or visiting a customer service centre and asking representatives about their pending bills.
4. Are There Reliable Gas Cylinder Companies in Dubai?
There are several reliable gas cylinder delivery companies in Dubai. The top gas cylinder vendors include:
- Emirates Gas
- Roza Gas distributors
- DUGAS (Dubai Natural Gas Company Limited)
- Dubai Petroleum Est.
- Weatherford Oil Tool Middle East Limited
- AD LPG Gas
- Obaid Ahmed Gas Distributing
Getting a reliable gas connection in Dubai is essential to paying bills on time. Paying bills online, either via the website or a service centre, helps pay your gas connection bill quickly. Now that you know about the various payment options available, you should be able to pay them off easily!
