If you’re planning to step outside the busy life of Dubai to Sharjah, this guide is for you. Sharjah is known for its calm atmosphere and family-friendly vibe, not to mention that it’s a short ride away from Dubai. Here’s everything you need to know about connecting water, electricity, and gas to your new home in Sharjah.
What Is SEWA?
SEWA stands for Sharjah Electricity and Water Authority. It provides electricity, water, and gas services to all residents and businesses in Sharjah. Established to ensure a reliable supply of utilities, SEWA continuously upgrades its infrastructure to meet the growing demands of the emirate. The authority is committed to enhancing the quality of life for residents and supporting the emirate’s development through efficient and sustainable utility services.
Functions of SEWA
SEWA performs several key functions to ensure efficient utility services:
- Electricity Supply and Distribution: SEWA generates and distributes electricity across Sharjah.
- Water Supply and Management: SEWA is responsible for the desalination, treatment, and distribution of water.
- Natural Gas Supply: SEWA provides natural gas services for domestic, commercial, and industrial use.
- Infrastructure Development and Maintenance: SEWA continuously upgrades and maintains its infrastructure to meet the growing demands of the emirate.
- Customer Service and Support: SEWA operates customer service centres to assist residents and businesses with account management, billing inquiries, service requests, and other related concerns.
- Sustainability Initiatives: SEWA is committed to promoting sustainability through various initiatives.
- Emergency Services: SEWA offers emergency services to handle outages, leaks, and other urgent issues.
By performing these functions, SEWA plays a crucial role in supporting the development and well-being of Sharjah’s community.
How Can You Activate SEWA Services?
To activate SEWA services for your new premises, you can visit any SEWA service centre in person. Alternatively, you can apply online or via email for convenience. The process involves submitting an application form along with the required documents. SEWA will then schedule a visit to your property to inspect and activate the services.
What Documents Are Required for SEWA Activation?
When visiting the service centre or applying online, ensure you have the following documents for water and electricity activation:
- Emirates ID: Proof of identity for the applicant.
- Tenancy Contract: Required if you’re renting the property.
- Ownership Certificate: Required if you own the property.
- Completed Application Form: Available at SEWA centres or on their website.
- Trade Licence Copy: For businesses, from an SEWA-approved electrical contractor.
- Professional Licence: Original licence from the contractor.
- Affection Plan: A map or diagram showing the layout of the property.
- Passport Copy: Identification for non-residents.
- Company Licence Copy: For commercial properties.
For a SEWA gas connection, additional documents are needed:
- Building Permission: Approval from the relevant authorities.
- Gas Pipe Drawings: SEWA-approved layout of the gas pipes.
- Trade Licence of Gas Contractor: Proof of contractor’s eligibility.
- Letter from Gas Contractor: Confirmation of the contractor’s involvement.
- Certificate of Building Completion: Required if requested by SEWA.
How Can You Register for a SEWA Online Account?
Registering for a SEWA online account simplifies managing your utility services. First, ensure your information is updated in the SEWA billing system. Send a copy of your Emirates ID (front and back) and tenancy contract or trade licence, along with your Account ID and mobile number, to regsupport@sewa.gov.ae. Once your details are updated, follow these steps:
- Visit the SEWA Website: Go to the official SEWA website.
- Select E-Services: Navigate to the E-Services section.
- Choose Online SEWA Account: Select the option to register for an online account.
- Click Register Now: Begin the registration process.
- Provide Information: Enter your Emirates ID type and number, name, address, username, and password.
What Information Is Required to Register for a SEWA Online Account?
During registration, you will need to provide:
- Emirates ID Type and Number: Verification of identity.
- Name and Address: Details of the residence or business.
- Username and Password: For account access.
What Are the Benefits of Having a SEWA Online Account?
Registering for an online account offers numerous benefits:
- Account Management: View and edit your account information.
- Bill Viewing and Payment: Access and pay your bills online.
- Bill History and Consumption Graphs: Track your usage and payment history.
- Service Requests: Submit and manage service requests.
- Office Locations: Find SEWA offices and customer care centres.
- Account Cancellation: Easily cancel your account if needed.
- Monthly Bill Emails: Receive electronic copies of your bills.
What Are the Benefits of the SEWA Smart App?
The SEWA app provides a convenient way to manage your utility services on the go. With the app, you can:
- View Bill History: Access your past bills.
- Bill Enquiries: Check your current bill details.
- Bill Payments: Pay your bills securely (requires an online account).
- Consumption Reports: View detailed reports of your utility usage.
- Locate SEWA Offices: Find the nearest SEWA offices.
- Service Requests: Submit and track service requests.
- Receive Updates: Stay informed about SEWA services and announcements.
FAQs
Paying your SEWA bill online is simple and secure. Use the ePay option available on the SEWA website or app. Here’s how:
– Log in to Your Account: Access your SEWA account using your credentials.
– Select ePay Option: Choose the ePay option from the menu.
– Check Your Bill: View your current bill amount.
– Make Payment: Follow the prompts to complete your payment securely.
For offline payments, visit any of the following locations:
– SEWA Service Centres: Pay in person at any SEWA office.
– Emirates Post Offices: Use the bill payment services at post offices.
– UAE Exchange Centres: Convenient locations for making payments.
For any inquiries or assistance, contact the SEWA head office at 600566665. The office hours are Sunday to Thursday, 7:30 am to 2:30 pm. SEWA’s customer service team is ready to help with any questions or concerns you may have.
Setting up your utilities with SEWA will be smooth, allowing you to focus on enjoying your new life in peaceful Sharjah. Whether you’re renting or buying a property, this guide ensures that all your water, electricity, and gas needs are met efficiently. If you haven’t settled on a place yet, explore properties for rent or sale in Sharjah on Property Finder.
