If you have recently bought a new property in Ajman or are planning to relocate within the city, you first need to get the Water & Electricity services activated before moving into your new property. Etihad Water & Electricity supplies utility services in the Northern Emirates including Ajman.
It can be stressful and time-consuming to understand the process of getting an EWE connection in Ajman. We have made it simple for you. Keep reading to gain all the necessary knowledge to get an EWE connection in Ajman.
What is Etihad WE?
The Federal Decree Law No. (31) transferred the authority of Water & Electricity supply from the Federal Electricity and Water Authority (FEWA) to EWE in 2020. Emirates Investment Authority controls Etihad Water & Electricity (EWE).
Etihad WE caters to the growing needs of the Northern Emirates and aids in sustainable development.
How to Get an EWE Connection in Ajman?
There are two ways to start the application process. Either visit their customer happiness centre in person or apply online via their website/app.
In-Person Visit
You can visit the Etihad WE Customer Service Centre to get an EWE Connection in Ajman. The details are as follows:
- Address: Sheikh Maktoum Bin Rashid Road, Ajman Industrial Area 1, Ajman, UAE
- Timings: Monday to Thursday: (7:00 AM – 5:00 PM) & Friday: (7:00 AM – 11:30 AM)
- Contact Information: (+971) 800 3392
- Email: cs.ajm@etihadwe.ae
- Customer Service Charges: 50 AED
Process: Coordinate with a customer support agent who will guide you through the process. You just need to fill out a form and attach a copy of your Emirates ID (both sides) & rent agreement/ownership deed. Then submit the security deposit fee and the bill payment fee.
Online Service Activation
EWE has made it easy for citizens to request utility connections without visiting a customer happiness centre. The best part is that online form submission is completely free and you can do it anytime.
Steps to Get an EWE Connection in Ajman Using Online Facility
Step 1: Gather the Necessary Documents
It is important to have everything ready to save your time and complete the activation process in one go. You need to have the following documents to apply for a new connection:
- Scanned copy of Emirates ID Card/Passport (both front & back)
- Scanned tenancy contract approved by municipality (for tenants)
- Land ownership certificate / Grant Certificate (For Property Owners)
- Trade License (For non-residential premises)
- A letter from the municipality
*The documents must be in PDF Format.
Step 2: Filling the Form and Attaching the Required Documents
Follow the below guidelines to complete the service activation process within 10 minutes:
- Visit the official site of EWE or you can use the M-Social APP.
- On the top right corner, click on the ‘login’ button.
- If you don’t have an account, register first and then log in to your account with your ‘UAE Pass’.
- On the dashboard, click ‘Services’ and then the ‘Service Activation Tab’.
- You have to fill out the form by putting in the necessary details:
Part 1: Search premise identification: Fill in your Business Partner Number/Premise ID, purpose of use and Emirates ID.
Part 2: Service Activation Form: This part asks for information about your details, current address and documents in PDF Format.
Part 3: Finish! You will receive a reference number through which you can check the status of your connection request. Moreover, check your email and SMS for confirmation.
Step 3: Paying the Security Deposit
After filling out the form and getting initial approval from EWE, you need to pay a security deposit of 1500-2000 AED that is refundable upon disconnection of service.
After service activation, you have 6 days to pay your service/bill payment fee.
Service Fees:
The service fees depend on the size of your property and the usage of utilities.
Electricity connection charges:
| kVA | Fees |
| Usage Between | In AED per kVA |
| 0-200 | 300 |
| 201-500 | 600 |
| 501-1000 | 900 |
| 1001-3000 | 1200 |
| 3001-5000 | 1400 |
| 5001+ | 1600 |
Water Connection Charges
The water connection charges can range from AED 2,500 to AED 20,000 depending on the Meter Type.
*For detailed information on fees for different services provided by Etihad WE, you can check out EWE’s official website.
Step 4: Activation
Usually, this process takes about a day, and then your property is all set to shine.
Checking the Status of Your Application
Click on ‘Service activation’ under the follow-up section. Use your reference number to check the status of your request.
Getting an EWE Connection in Ajman is now easy with the online application process available. You just need to gather your documents and apply for a new connection online. The processing can take up to a day or in some cases 48 hours. Just follow the 4 simple steps and make your life easy. Thinking of buying a property in Ajman or moving to another location, we are here to guide you.
FAQs
The FEWA security deposit in Ajman can range from 1,500 to 2,000 AED. The exact amount depends on the size of your property. It’s advisable to check with FEWA directly for the most accurate and updated information specific to your property type.
You have a couple of options to disconnect your service from Etihad WE. First, you can visit their official website and apply for a clearance certificate online, making the process convenient and hassle-free. Alternatively, if you prefer in-person assistance, you can visit your nearest Etihad WE Customer Service centre, where staff can help you complete the disconnection process.
In Conclusion
Securing an EWE connection in Ajman is a streamlined process when you follow the four crucial steps. Start by thoroughly understanding the application requirements and gathering all necessary documentation. Once you have everything in place, submit your application with precision and prepare for the installation phase. Staying proactive and organised will help you navigate any unexpected hurdles with ease.
Adhering to these steps will ensure a smooth setup and allow you to enjoy the benefits of reliable energy services in Ajman. Embrace the process with confidence, and you’ll soon have your EWE connection up and running, powering your home or business efficiently. The journey might seem intricate, but with the right approach, it’s a manageable and rewarding endeavor.
