Are you new or moving to Dubai? You must get the utility services first. Dubai Electricity and Water Authority (DEWA) is the official utility service provider in the Emirate. From electricity and water services to smart solutions, DEWA covers for all residential, commercial and industrial requirements.
Here’s a complete guide about DEWA Dubai, including its objectives, services, and projects.
- Core Objectives
- DEWA Services
- Other Projects by Dubai Electricity and Water Authority
- How to Get a DEWA connection
- DEWA Bill Payment Methods
- DEWA Bill Tariff
- DEWA Account Cancellation
- Contact Information
- FAQs
Core Objectives
The major goals of DEWA, which is a division of the Government of Dubai, are to:
- Develop and preserve water resources and supply drinking water
- Establish, manage, operate, and maintain electricity production, water desalination facilities, and power and water transmission and distribution networks in Dubai
- To assist the Dubai Government in realising its goal of fostering sustainable development. The plan is to do so via the promotion of water and energy efficiency and investments in alternative energy sources
Now let’s know all about DEWA services
DEWA Services
Similar to SEWA in Sharjah, DEWA offers a variety of services to major corporate organisations as well as individual clients.
DEWA Dubai provides the following services to individual clients:
- Water and electricity connection in Dubai (Move-In)
- Disconnection of water and electricity (Move Out)
- Transfer of water and electricity
- Inquiries and bill payment
Other Projects by Dubai Electricity and Water Authority
DEWA also offers services to encourage the use of alternative energy sources, such as solar energy. Moreover, the company has taken many initiatives, such as DEWA EV charging stations in Dubai. Let’s go through them:
Shams Dubai
DEWA has established this project to encourage solar energy in Dubai and simplify the transition to renewable energy sources. Shams Dubai allows property owners to connect their Photovoltaic (PV) systems to the DEWA grid. This results in lower power costs and the export of extra energy back to the grid.
Installing solar energy is an extensive process that may be briefly stated as follows:
- Getting a No Objection Certificate (NOC)
- Obtain Design Approval
- Assessment and Connection
- Generation
Employing contractors who can use their credentials to apply for an NOC via the electricity company’s website is required. A copy of the contractor’s trade licence will be required, and there are no application costs.
To begin utilising solar energy from DEWA, you must pay a one-time connection cost. The cost is AED 1,500 when the procedure is finished.
Charging Stations for Electric Vehicles
DEWA Dubai is dedicated to green projects. It has erected 200 EV Green Charger stations around the emirate to cut carbon emissions. This is to promote the use of sustainable and environmentally friendly transportation. You may simply get, substitute, or cancel an EV Green Charger Card via the website’s ‘EV Charger Card Services page.
DEWA Client Support
The “Customer Happiness Centres” run by DEWA are ideally situated around the emirate. Highly qualified staff members assist clients with their problems and inquiries.
Academy
To teach students from Emirati universities, DEWA founded the Vocational Academy. The purpose was also to nationalise entry-level positions in all of its departments.
The Business and Technology Education Council (BTEC) of the United Kingdom is a partner. Students who complete the program are awarded degrees from BTEC.
They get academic and hands-on instruction in energy distribution, production, and transmission. Know all about the DEWA website’s ‘Student’ area to apply for an internship or a scholarship.
Builders
By granting NOCs, the Water and Electricity Administration also offers services to builders. It is also in charge of supplying electricity and water for building projects.
Using their DEWA login information, builders can apply online for new connections. The “Getting Electricity Connections” page is located in the “Builder” part of the DEWA website. Similarly, NOCs can also be acquired free of charge using an online procedure.
How to Get a DEWA Connection
Making connections is an easy task. Start by filling out the application. Then, attach the paperwork and pay the security deposit and DEWA connection costs.
Required Documents for Residential Connection
- Signed application form
- Tenancy contract copy
- Tenant and landlord passport copies with valid visa pages
- Proof of ownership, including a copy of the deed of sale or sales agreement
- Authorisation letter if the applicant is not present
Required Documents for Companies
- The company issues a No Objection Certificate (NOC)
- Trade licence of the company
- A copy of the company’s authorised signatory’s passport
Connection Cost
A non-refundable DEWA activation cost of AED 110 (for small metres) must be paid, regardless of the property’s kind. Villas need a security deposit of AED 4,000, while apartments only need AED 2,000. Paying the Knowledge and Innovation charge is an additional expense.
DEWA Bill Payment Methods
DEWA offers various options for paying your bill. This way, you can select the one that works best for you:
- DEWA Mobile App: To quickly pay off your outstanding bill, open the app on your iOS or Android device. You can also pay DEWA bills via WhatsApp.
- Official Website of DEWA: To make a payment, you can visit the website. Be aware that only GCC cards are accepted if you decide to use this option.
- DEWA EasyPay: This is the right choice if you want to pay all bills in one convenient location. The website makes it simple to use EasyPay. This allows you to pay for the following on a single page:
- Payments for accounts
- EV Green Charger Bill
- General payments (testing of transformer oil, certification of jointers, testing of electricity metres, etc.)
- DEWA SMS mobile payment: Sending an SMS message is all you need to settle your debt. All you have to do is click the link in the message to activate the service. Alternatively, you may set up an autopay service to pay automatically every month.
- DEWA Customer Support Centre: Pay your DEWA bill by visiting the closest one.
- Financial institutions: DEWA bill payments are accepted by a few UAE banks. If you have an account with any of the following banks, you can also pay your utility bills:
You may also pay in cash at DEWA centres, Etisalat payment machines, ZOOM supermarkets, and ENOC or EPPCO gas stations.
DEWA Bill Tariff
The costs associated with electricity, water, sewerage, and housing are included in your DEWA payment. Tenants must pay 5% of the Dubai Municipality housing fee.
The previous tenant’s outstanding DEWA bill should also be paid before departing. The landlord should verify the payment receipts before giving the tenant the security deposit.
The following are the typical unit prices that the company charges:
- Electricity: AED 23 fils per kWh
- Water costs: AED 3 fils per gallon
The monthly power prices apply to usage less than 2000 KWh. Charges for exceeding 2,000 KWh will be AED 28 fils per unit.
When you check your DEWA statement, you’ll find higher rates in summer due to greater use of cooling appliances. Similarly, water use would increase in homes with pools and gardens.
DEWA Account Cancellation
You have two options for cancelling your DEWA account. One is to go to the ‘Deactivation of Electricity and Water’ page under ‘Quick Services’ on the website. The second is to visit the Customer Happiness Centre that is closest to you.
You will receive a notice with a Move-Out number after choosing your contract account. This allows you to:
- Know whether you need a clearing certificate
- Choose the Move-Out date
- Choose a contact number
- Choose a way to collect your deposit,
Then, you can click “Submit.”
A final DEWA bill will also be sent to the email address you entered. The clearance certificate is available for AED 50 + VAT. However, you can get your security deposit back. Do not forget to bring the original receipt.
Contact Information
You can contact DEWA via one of the following methods:
- To contact dewa, visit their website at dewa.gov.ae.
- For technical emergencies, dial 991.
- For billing inquiries, call +971-4-601-9999 or fax +971-4-324-8111.
- Email customercare@dewa.gov.ae
FAQs
The premise number is located at the entrance gate of the property where you are looking for a tenant.
Yes, you can access the DEWA account and services using their official website or mobile application. Moreover, you can pay DEWA bills using the DubaiNow Application.
These were all the details about DEWA, the foundation of Dubai’s utility services. We have covered everything from creative green projects to the provision of water and electricity. Making the most of DEWA’s offerings and comprehending your bill will improve your time in Dubai.
DEWA is available to help at every stage. Whether you’re setting up a new connection, using solar power, or trying to save your electricity costs, DEWA will help. Don’t hesitate to contact DEWA customer support if you require assistance or if you have any inquiries.
For more details and queries, here are the answers to the most frequently asked questions about DEWA.
