Dubai Electricity and Water Authority (DEWA) provides essential utility services to Dubai residents. Sometimes DEWA customers need to disconnect their connections if they are moving out of Dubai or shifting to a new home.
That’s why understanding the DEWA disconnection process is crucial. There are a few different ways to submit a DEWA moveout application and a few things you need to consider before initiating the process.
Here is a walk-through guide on the DEWA disconnection process:
Understanding the Need for Disconnection
You may need a DEWA disconnection in Dubai due to a couple of different situations you might face. The different scenarios in which you may need a DEWA disconnection are:
- Relocation
- Property Sale
- Temporary Disconnection
Preparing for Disconnection
Prepare the following to initiate the process of DEWA disconnection. Here’s what you need to do:
Gather Necessary Documents
You will need to gather the following Documents to begin the DEWA disconnection process:
- DEWA Account Number
- Identification Proof in the form of an ID Card/Passport
- Tenancy Contract or Ownership proof
Clear Outstanding Bills
- Make sure that all bills related to the services you used from DEWA are paid up to date. If you have any outstanding payments, this can cause a delay in the disconnection process.
Online Disconnection Process
With Login:
To initiate the DEWA disconnection process with login, you can follow these steps:
- You can log in with your DEWA User ID or UAE Pass. You can do this by visiting the website of DEWA or downloading the DEWA Mobile App which is available for Android, Apple, and Huawei users.
- Insert the DEWA contract number or UAE Pass. (It is a 10-digit number).
- To proceed, you must pay any outstanding amounts. The money can be paid with a credit or debit card.
- Once you’ve completed the payment, choose the date and time you want to move out.
Without Login:
- Those people who do not have the login information can disconnect the DEWA service by following the steps outlined below:
- Visit the DEWA app or website, and look for the Apply Online without the login button in the sidebar.
- Enter your DEWA premises number (9 digits) and DEWA Contract Account number.
- You will receive a one-time password via your registered mobile number or email address.
- The next stage requires you to settle all Outstanding DEWA bills from the previous tenant.
- Next, you will be asked to select the date and time you intend to quit the space, as well as the method of return for the security deposit.
Disconnecting the DEWA Process Offline
You can visit a DEWA Customer Happiness Centre to complete the disconnection process from there. To proceed with the deactivation of the DEWA account offline at a DEWA Customer Happiness Centre, provide the following information there:
- You must have your original Emirate ID and DEWA Customer Account Number
- UAE Mobile Number
- Tenancy Contract
- Original and copy of passport with a dwelling visa
- Authorisation letter
- If you are renting in Dubai, provide a copy of the landlord’s passport and visa
- Final bill payment receipt
DEWA Disconnection Fees
The following fees are applied for DEWA cancellation:
- AED 100 for disconnecting DEWA small metres
- AED 300 for disconnecting DEWA large metres
- AED 10 for the knowledge fee
- AED 10 for the innovation fee
- AED 100 for Demolish Admin fee
Tips for a Smooth Disconnection
You can use the following tips to ensure a smooth DEWA disconnection process:
- You should consider initiating the deactivation of DEWA in advance of your move or property handover date to avoid any last-minute hassles.
- If you are renting in Dubai, you must inform your landlord or property manager about the disconnection. This is to ensure there are no misunderstandings and no outstanding Dubai housing fees.
- Check out DEWA’s online services for a quicker and more convenient disconnection process.
Ensure that the final meter reading is accurate. Also don’t forget to check the electricity bill in UAE. Both these steps are crucial to avoid overbilling.
FAQs
The process typically takes a few days.
You must clear all outstanding bills before the disconnection as per the DEWA disconnection policy.
These were all the details related to the DEWA disconnection in Dubai. For more details, you can find answers to the frequently asked questions about DEWA.
