Dubai Electricity and Water Authority is an integral part of businesses and homes, as they are responsible for providing utility services in Dubai. For any questions or concerns regarding electricity or water connection, DEWA Customer Happiness Centres are always there to assist you.
DEWA has always prioritised customer interest by providing different modes of service. They have set up several DEWA Customer Happiness Centres in Dubai for walk-in customers with smart service facilities. Besides the service centre, they provide online resolution with their website and mobile app.
Let’s understand more about the DEWA Happiness Centre in Dubai.
What are DEWA Happiness Centres
Tired of waiting in long queues for DEWA service, nothing to worry about. The DEWA Customer Happiness Centre has provided self-service facilities, equipped with multiple smart devices which allow you to conduct numerous transactions independently since March 2020.
DEWA was the first government institution to install smart devices for its customers. If you still require assistance, DEWA provides friendly and knowledgeable staff who are available virtually to guide you through the process and answer your queries.
DEWA Self-Service Centre in Dubai
There are multiple Customer Happiness Centres in Dubai with self-service facilities. Here are different branches of self-service centres.
Head Office: Customer Happiness Centre
Address (Area)
- Sheikh Rashid Road, Umm Hurair 2, Dubai.
- Landmark: Near Citi Bank & Wafi Center.
Timings
- Monday to Thursday: 7:30 AM to 3:00 PM
- Friday: 7:30 AM to 11:30 AM
- Saturday and Sunday: Closed
Hatta: Customer Happiness Centre
Address (Area)
- Hatta Road, Near Emirates NBD Bank and Hatta Ambulance Centre
- Landmark: Near ENBD Bank & after Hatta Ambulance Centre
Timings
- Monday to Thursday: 7:30 AM to 3:30 PM
- Friday: 7:30 AM to 12:00 PM
- Saturday and Sunday: Closed
Al Quoz Sustainable Building: Customer Happiness Centre
Address (Area)
- Al Quoz, Street No. 6, Near Civil Defense Station
- Landmark: Near Noor Islamic Bank Station
Timings
- Monday to Thursday: 7:30 AM to 3:00 PM
- Friday: 7:30 AM to 11:30 AM
- Saturday and Sunday: Closed
Ibn Battuta Mall: Customer Happiness Centre
Address (Area)
- China Court, Ibn Battuta Mall
- Landmark: Behind Movenpick Ibn Battuta Gate Hotel – near Sharaf DG
Timings
- Sunday to Thursday: 10:00 AM to 10:00 PM
- Friday and Saturday: 10:00 AM to 12:00 AM
Dubai Municipality Building: Future Customer Happiness Centre
Address (Area)
- DEWA Customer Happiness Centre at Dubai Municipality, Al Twar Centre, Al Nahda Road, Al Qusais
- Landmark: Opposite Al Twar Shopping Centre
Timings
- Monday to Thursday: 7:30 AM to 8:00 PM
- Friday: 7:30 AM to 11:30 AM
- Saturday and Sunday: Closed
Burj Nahar: Future Customer Happiness Centre
Address (Area)
- Omar Bin Al Khattab Road, Al Muteena, Deira, Opposite Deira Town Hotel
- Landmark: Opposite Deira Town Hotel
Timings
- Monday to Thursday: 7:30 AM to 8:00 PM
- Friday: 7:30 AM to 11:30 AM
- Saturday and Sunday: Closed
Services at DEWA Customer Care Centre
DEWA offers customer care centre service by phone and email. Here are the services you get through the DEWA Customer Care Centre.
Customer Services & Inquiries
- Update your customer information
- Register your suggestions or complaints
- Get a copy of your bill sent to your email
- Ask about outstanding bills and last payment amounts
- Request verification of electricity or water consumption
- Billing services
To get these services, Call 04-6019999
Interactive Voice Response (IVR)
You can apply for the following services directly through the Interactive Voice Response (IVR).
- Request to activate electricity or water (Move In)
- Request to deactivate or transfer electricity or water (Move Out or Move To)
- EasyPay services
- Request a clearance certificate
- Security deposit and credit refund services
- Manage your EV account and charging card
- Smart Living Dashboard
To get these services Call (04-6019999)
Service Information and Inquiries
- Updating customer information
- Outstanding bill and last payment amounts
- Consumption Verification – Electricity/Water
- Activation of Electricity/Water (Move-in)
- De-activation of Electricity/Water (Move-out)
- Transfer of Electricity/Water (Move-to)
- EV Account & Charging Card Management
- Getting Solar Connections
- Billing services
- Slab Tariff
- Changing customer categories and premises
- Security Deposit and Credit Refund Services
- General inquiries
Emergency / Electrical and Water Technical Notification
- Request for Attending Technical Notifications – Electricity/Water
- Request for Getting Electricity Supply for Tents
To get these services Call (991)
Email Customer Care Centre
You can inquire and apply for the following service 24/7 at the DEWA email customer care centre.
- Update Customer Information
- Register Suggestions / Complaints
- Inquiry about Outstanding Bill and Last Payment Amount.
- Consumption Verification – Electricity/Water
- Activation of Electricity / Water (Move-in)
- De-activation of Electricity / Water (Move-out)
- Transfer of Electricity / Water (Move-to)
- Electric Vehicle Green Charger services
- Getting Solar Connections
- Billing services
- Slab Tariff
- Change Customer Category and premise type
- Security Deposit and Credit Refund Services (only inquire)
- General Inquiries
To get these services email customercare@dewa.gov.ae
Other Contact Channels
You can inquire about DEWA services at the customer care centre 24/7 via:
- Verified WhatsApp number (04-6019999) supported by AI through “Rammas”, DEWA’s virtual assistant.
- “Hayak” Service: Text and video chat support.
- “Ash’ir” Service: Live video chat using sign language for people with hearing disabilities.
FAQs
You can contact the DEWA customer care centre by dialing (04-6019999) or email at customercare@dewa.gov.ae
DEWA bill (Dubai Electricity and Water Authority bill) is based on your apartment size and how much water and electricity you use. On average, you can expect to pay around AED 600.
If anyone doesn’t pay DEWA bills on time, services might be disconnected 14 days after the due date. Before cutting off the services, DEWA will send you 3 reminders. In case your services are disconnected, they can be reconnected after 4 hours of bill payment.
These were all the DEWA customer happiness centres, where a customer can visit to pay bills or get a new connection. Besides, if you have more queries, we’ve answered the common questions about DEWA.
