If you’re planning to buy or sell a property in Dubai, a DEWA clearance certificate is essential. This certificate is issued by the Dubai Electricity and Water Authority (DEWA), confirming that all outstanding electricity and water bills for the property have been settled.
Let’s discuss how you can apply for and obtain the DEWA clearance certificate in Dubai.
- What Is a DEWA Clearance Certificate?
- Required Documents
- Service Channel and Procedure
- Service Delivery
- Clearance Certificate Validity
- Service Fees
- Limitations of the DEWA Clearance Certificate
- FAQs
What Is a DEWA Clearance Certificate?
A DEWA clearance certificate is a document issued upon request by DEWA, confirming that all outstanding utility bills related to a property have been paid. It’s an essential requirement for anyone who is moving out of a property, selling one or transferring ownership in Dubai.
Moreover, it is important because it gives both the seller and buyer peace of mind that there are no pending payments for electricity or water services for the property.
How to Obtain a DEWA Clearance Certificate
The process to get a DEWA clearance certificate is quick and can be completed in just a few minutes through the available channels. The quick service helps individuals complete their property transactions efficiently.
The DEWA clearance certificate can be requested by:
- Government or Semi-Government Entities
- Business Owners
- Local and Expat Individuals
- Property Sellers
Required Documents
Here is a checklist of the documents you need to submit with your DEWA clearance certificate application:
- Passport copy for non-UAE citizens or Emirates ID.
- Trade licence (for companies).
- Account number.
- Proof of settlement of the final bill.
Service Channel and Procedure
The process for obtaining the clearance certificate is straightforward, just make sure that all outstanding bills are fully paid. Also, it can be requested through different service channels.
Via Dubai Now
- Log in, register or proceed as a guest by entering the verification code sent to the registered mobile number.
- Select the ‘DEWA Clearance Certificate’ service available on the app.
- Choose your preferred language.
- Select and enter the related account number (if available).
- Pay the outstanding amount (if any), then submit the application and get a confirmation notification.
Via the DEWA Website or Smart App
DEWA Customers
- Log in or register using UAE Pass or your DEWA ID.
- Go to the ‘Clearance Certificate’ service, select the related account and start filling in the service application.
- Pay the outstanding dues (if any), then submit the application and get a confirmation notification.
Non-DEWA Customers
- Go to the ‘Clearance Certificate’ service and enter the verification code sent to the provided mobile number.
- Fill in the service application, then submit the application and get a confirmation notification.
Via Customer Care Center – Interactive Voice Response (IVR)
This service can only be availed by DEWA customers with zero outstanding balances and paid dues.
- Contact DEWA Customer Care Center – IVR.
- Choose the ‘Clearance Certificate’ service.
- Complete all the required verification steps.
- Choose the account.
- Provide the required information and submit the request.
Once you have submitted your application, you will receive a reference number and PIN. This number can be used to track the request’s status.
Tracking the Application
You will receive regular updates via SMS and email about the status of your application. Moreover, you can track the application’s progress on DEWA’s website using your reference number.
Service Delivery
Once your application is approved, DEWA will send the clearance certificate to your registered email address. Alternatively, you can log in to the DEWA Website or its app, enter the provided PIN and download the certificate.
Clearance Certificate Validity
The clearance certificate is valid for one month from the date of issuance. After this period, you will need to apply for a new certificate.
Service Fees
One of the advantages of applying for the DEWA clearance certificate is that it is free of charge.
Limitations of the DEWA Clearance Certificate
While the process of obtaining the certificate is easy and quick, there are a few limitations:
- The certificate is only valid for 30 days after issuance.
- The service is available through the IVR system only if you are a DEWA customer with no outstanding dues.
- You must ensure that all bills are paid before applying, as the certificate cannot be issued otherwise.
FAQs
You can get a DEWA clearance certificate online in Dubai by applying through the DEWA website, its smart app or the Dubai Now app.
The DEWA clearance certificate will be sent to your registered email address immediately after the final bill is paid and the application has been approved.
Obtaining a DEWA clearance certificate is a necessary step for anyone moving out of or selling a property in Dubai. Also, with the entire process available online and free of charge, it’s straightforward and convenient.
On the other hand, if you’re concerned about any outstanding bills from a previous tenant, you can find all the information you need on the Property Finder blog.
