All residents of Dubai are sent a utility bill by the end of the month from the Dubai Electricity and Water Authority (DEWA). Reflecting Dubai’s commitment to the accessibility of government services, DEWA also allows bill payments from the comfort of customers’ homes.
Additionally, DEWA also supports more traditional offline methods for customers who prefer to pay with cash or cheques. In this blog post, we will go through all the online and offline DEWA bill payment services.
Online DEWA Bill Payment Methods
Here are the online DEWA bill payment methods:
DEWA Smart App
DEWA smart app went through a complete overhaul in 2023. This update was to comply with Dubai10x to make Dubai 10 years ahead of all global cities. The app now features advanced payment methods and the innovative smart living feature that allows you to monitor your annual, monthly and even daily consumption.
The app can be downloaded from all major application stores, including:
This app allows DEWA bill payment using various methods, including:
- Credit Cards/Debit Cards
- Mobile Wallets:
- Apple Pay (for Apple devices)
- Samsung Pay (for Samsung devices)
- Online Banking Options:
- Noqodi Net Banking: This allows payments directly from your bank account through Noqodi’s platform. However, be aware of potential transaction fees:
- Payments under AED 25,000: AED 5 + VAT
- Payments above AED 75,000: AED 20 + VAT
- Noqodi e-Wallet: Similar to Noqodi Net Banking, payments are made through the Noqodi e-Wallet. Transaction fees apply:
- Payments under AED 100: AED 1 + VAT
- Payments above AED 200: AED 3 + VAT
- UAE Payment Gateway System (UAEPGS): This option redirects you to your bank’s secure login for direct payment from your bank account. There are no additional fees from DEWA, but your bank might have its own processing charges.
- The maximum payment amount through UAEPGS is AED 500,000.
DubaiNow App
DubaiNow has a much wider scope not only offering DEWA bill payment but also 130 other government entities. The app aims to be your one-stop shop for all interactions with the Dubai government. The DubaiNow app is available on all devices, and can be downloaded from:
The DubaiNow app supports the following payment channels:
- Noqodi wallet
- AutoPay
- Credit Cards
- Apple Pay
DEWA Website
Users who prefer quick access without downloading dedicated applications can head directly to the DEWA website. You can log in to your account with your UAE pass or DEWA ID.
The website is completely secure to safely make payments through all the aforementioned channels available from the DEWA smart app:
- Credit Cards/Debit Cards
- Samsung Pay
- Noqodi Net Banking & e-Wallet
- UAE Payment Gateway System (UAEPGS)
DEWA is always forefront of providing the most innovative solutions for their customers. This dedication was cemented in 2019 when they became the UAE’s first government entity to acquire a verified WhatsApp number. This allows the customers to pay DEWA bills via WhatsApp.
Empay
Empay is a unique initiative of the Dubai Economy & Tourism Department for a cashless future. Similar to DubaiNow, this platform supports government payments for dozens of departments. But unlike DubaiNow, the app also includes peer-to-peer transfers including remittances.
Empay also features a digital prepaid card that can be topped up from your Debit/Credit Card, UAEPGS and Bank Transfer.
Here is the step-by-step process of paying your DEWA bill through Empay:
- Open the Empay app on your phone.
- Select the “Utility Bill” option from the dashboard.
- Select “DEWA” from the list of available bill providers.
- Enter your EasyPay number.
- The app will retrieve your outstanding bill amount.
- Choose your preferred payment method from the available options on Empay.
- Enter your payment information.
- Confirm the payment.
AutoPay
Autopay is a convenient system that allows you to schedule recurring DEWA bill payments automatically. Instead of manually initiating payments each month, setting up autopay ensures the bills are paid on time, avoiding late fees.
Users can also authorise Digital Dubai Authority through The Dubai Now app for automatic payments of their DEWA bills. There are options to choose a specific date for payment and a maximum payment limit in case of unforeseen fluctuations.
EasyPay
If a user wants to skip all the procedures for downloading and setting up an account, they can use the EasyPay service. DEWA’s EasyPay allows customers to settle various bills like:
- Green Bill
- Green Charger
- Estimate
- Port Sale
- KW Invoice
- General Services
All you need to do is visit EasyPay on DEWA’s website. There, you can type in your EasyPay number, which is mentioned as the ‘account number’ on your Green Bill.
This distinguishing characteristic of paying with just the account number allows users to pay their friend’s bill as well. Just as long as they have the account number. People can also help out their digitally challenged family members with their bill payments.
Offline DEWA Bill Payment Methods
The offline methods include visiting customer service centres or banks. Let’s find out more:
Customer Happiness Centers
DEWA’s Customer Happiness Centers are walk-in locations designed for self-service transactions related to your DEWA bills and accounts. These centres are equipped with designated computer stations where you can conduct bill payments, account management tasks, or service requests.
Self-service allows you to move at your own pace, avoiding queues or wait times to pay your DEWA bills. DEWA’s helpful staff is also present on location to assist you with anything.
Banks
This option is best for consumers who prefer to use traditional banking to pay their bills. Here are some of the methods to pay your DEWA utility bill payment the conventional way:
- Teller Counter
- ATM
- Phone Banking
- AutoPay
These are the 22 banks that support the payment of DEWA bills, some with limited methods mentioned in brackets:
- Abu Dhabi Commercial Bank
- ENBD CDM (Cheque only)
- Al Masraf Bank
- Abu Dhabi Islamic Bank
- Emirates NBD (Online payment)
- National Bank of Fujairah
- Ajman Bank
- Emirates Islamic bank
- National Bank of Umm Al Quwain
- Arab Bank
- First Abu Dhabi Bank
- RAK Bank
- CITI Bank
- Habib Bank AG
- Sharjah Islamic Bank
- Commercial Bank of Dubai
- Al Hilal Bank
- Standard Chartered Bank
- Dubai Islamic Bank
- HSBC Bank
- United Arab Bank
- Mashreq Bank
Etisalat Machines
Etisalat is a leading telecommunications provider in the United Arab Emirates (UAE). Their network of conveniently located Etisalat Payment Machines allows the customer to settle their bills using cash.
ENOC/EPPCO Petrol Stations
Customers can easily pay their DEWA bill while they are out and about. Just drive to your nearest ENOC/EPPCO Petrol Station and look for a cashier or Smart Kiosk. Keep in mind that only ash is accepted, which can actually be advantageous according to their preference.
Tayseer
Tayseer offers a convenient and efficient solution for customers who manage accounts at multiple banks.
Paying through Tayseer is a simple two-step process:
- First, visit the DEWA website or smart app. There, you’ll need to create a unique reference number.
- Second, for a cashless transaction, initiate a bank transfer from any of your bank accounts. If you prefer using a cheque, locate a nearby Emirates NBD Cheque Deposit Machine. Follow the on-screen instructions to deposit your cheque using the reference number.
Tayseer is primarily an online platform. However, we have categorised it as an offline method due to its unique capability to allow payments through checks.
FAQs
Yes, you can make your DEWA bill payment at most ATMs around Dubai.
Yes, you can pay your DEWA bill in installments with 0% interest! This service applies to customers using credit cards issued by Emirates NBD, Mashreq Bank, Emirates Islamic Bank, and Dubai Islamic Bank.
You can use the digital channels of the banks partnered with DEWA to set up AutoPay. The service pays the DEWA bills automatically on a set date each month.
The DubaiNow app also allows you to set up auto-pay for your DEWA bills. Simply link your bank account and authorise Digital Dubai Authority. Then, you can set up your preferred DEWA bill payment date and limit for each month.
For more queries, here are some DEWA FAQs to learn more about it.
