Have you moved to Dubai recently or shifted your home? Dubai Electricity and Water Authority (DEWA) is the official source for requesting utility connections. That’s why you need to create a DEWA account to not only request electricity and water connections but also access electric car charging stations in Dubai.
Here’s the complete information about creating an account, the required documents and security deposit.
Steps to Create a DEWA Account
The Dubai Electricity and Water Authority stands for sustainability, innovation, excellence and good governance for its users. The same policies are followed with DEWA’s account-making processes as they are streamlined and easy to understand.
When moving into a new home in Dubai, setting up DEWA and an internet connection becomes essential. Residents must create a DEWA account to access electricity and water.
The process to Create a New DEWA Account
DEWA makes it easy for its first-time users to register for a new account. Here are the steps that need to be followed:
- Head over to DEWA’s main website.
- Move to Login
- Click on the Consumer category.
- Choose either the DEWA ID or the UAE Pass option.
- The Business Partner Number needs to be added
- Click on Register
- A verification code is sent via e-mail or SMS.
- Enter the verification code.
- Choose Username and Password.
- Account gets registered once terms and conditions are met.
Documents Required to Create a New Account
Here are the documents that are required to make a new DEWA account successfully:
- Title Deed
- Tenancy Contract
- Emirates ID
- Passport Copy
- Trade Permit
How To Apply For Water And Electricity (Move-In)
The request for Activation of Electricity/Water (Move-In) is a service that focuses on activating electricity and water for newer areas in Dubai after move-in. Here are the requirements for the request to take place:
- Ejari Number
- Title Deed/Sales Purchase
- Tenancy Contract
- Passport or Emirates ID (GCC Nationals and Investors)
- Trade Licence
Entire Process
The steps that follow the request before final activation are as follows:
- For tenants outside Free Zone areas: Upon ejari registration, customers will receive an SMS and email from DEWA. Users will receive a contract account number when they pay the security deposit amount.
- Tenants that are within Free Zone areas: They can apply using the DEWA website or DEWA app to pay the security deposit.
- Submit the request.
- Get a notification number to track the request.
- Pay activation fees and security deposit.
- The electricity and water connections will activate within 15 working hours.
Fees Required
The security deposit is fixed by DEWA:
- Flat: AED 2,000
- Villa: AED 4,000
The activation charges are listed below:
- Electricity and Water Connection: AED 100 (smaller metres)
- Electricity and Water Connection: AED 300 (larger metres)
- Dewa Registration Fees: AED 10
- Knowledge Fees: AED 10
Innovation Fees: AED 10
FAQs
When you get an electricity bill in the UAE, you can find the account number at the top of the bill. Moreover, you can find the account number on the DEWA mobile application.
DEWA has a fixed security deposit. For flats, it charges AED 2000, whereas those living in villas must submit a security deposit of AED 4000. Other online registration charges include the following:
– Small metres for electricity and water: AED 100
– Larger metres for electricity and water: AED 100
There are 12 known payment methods so far that allow users to pay their DEWA bills on time and they are listed below:
– DEWA App or Website
– DEWA EasyPay
– Customer Happiness Centres
– Partner banks
– SMS mPay
– Mail
– Drive-through
– Etisalat
– ENOC/EPPCO
– Emirates post office
– Tayseer
That concludes all there is to know about how to create a DEWA account. Knowing this information can help streamline the process of account registration in Dubai. For more queries about DEWA, you can find them in these frequently asked questions.
You can also learn about FEWA, which is an electricity and water service provider in the Northern Emirates.
