Are you planning to move out of your property in the Northern Emirates or move to a new residence? Disconnecting your electricity and water services and applying for a clearance certificate from EWE is important.
Etihad Water and Electricity (EWE) is the official authority responsible for providing these services in the Northern Emirates. With online and offline modes, requesting a clearance certificate is convenient. Here is how to apply for a clearance certificate from EWE in simple steps.
Understanding Clearance Certificate
Etihad Water and Electricity (EWE) is an electricity and water supply entity. Previously known as the Federal Electricity and Water Authority (FEWA), it is the main authority in the Northern Emirates. These include Ajman, Umm Al Quwain, Fujairah and Ras Al Khaimah.
EWE handles everything from installing new connections to service disconnection. When leaving the premises permanently, applying for a service disconnection is mandatory.
EWE issues a clearance certificate once the customer settles the last invoice amount. It is proof that the customer has no outstanding dues and bill payments.
Process to Get a Clearance Certificate from EWE
Our step-by-step guide will make it easier to apply for a clearance certificate from EWE. Whether you prefer the cost and time-saving online method or the traditional in-person service, EWE offers both.
Documents Required
The first step in applying for a clearance certificate from EWE is to gather documents. Here is the list of must-have documents:
- Emirates ID or identification proof (copy)
- For in-person application:
- Ownership certificate or lease agreement (attested copy)
- Commercial licence, if applicable (attested copy)
Ways to Obtain a Clearance Certificate
There are two ways to apply for a clearance certificate from EWE. One is to visit the EtihadWE customer happiness centre or apply online via the website or app. Let’s go through both ways one by one:
Apply Via Customer Happiness Centres
EtihadWE has dedicated customer happiness centres across the Northern Emirates to provide convenience to its customers. Here is how to easily disconnect the electricity or water connection and get a clearance certificate:
- Visit the nearest EtihadWE customer happiness centre.
- Request disconnection form.
- Fill out the form and attach the required documents.
- Pay the in-person service fee of AED 50.
- The staff will review the metre to send the final payment invoice.
- The customer will receive an SMS with the amount to be paid.
- Once the amount is settled, the EWE will disconnect the service. Along with this, the customer will be issued an EtihadWE clearance certificate.
- The certificate is issued within 24 hours to 3 working days. The customer must collect it within 15 working days from the date of application. If not collected, EtihadWE will cancel the certificate.
Location
EtihadWE’s main head office is located at Al Rashidiya. Other than this, there are 20 centres located all across the Emirates. Complete details are available on the official website.
Customer Happiness Centres Information
- Opening Hours:
- 07:00 am to 05:00 pm (Monday to Thursday)
- 07:00 am 03:00 pm (Friday)
- Contact Information: +971 800 3392
Apply Online
EtihadWE has online ways to offer convenience to its customers. This includes the EWE website and M-Social Android or Apple application. Here is how to apply online using the website:
- Go to EtihadWE’s official website.
- On the top right corner, click on the ‘Person Icon’. It will lead to the customer login tab.
- Register on the website or log in using the UAE pass. Users can also log in using the registered username and password.
- Under the services tab, in the e-services section, click on ‘Clearance Certificate (moveout)’.
- Enter the EtihadWE account number.
- A pop-up will show the due amount for the entered account number.
- Click on ‘Proceed’. This will redirect to the bill payment window.
- Again, click proceed and choose a card to pay.
- Enter the card details and pay the amount.
- After payment clearance, an SMS will be sent with the OTP verification code of 5 digits.
- Go to the clearance certificate (moveout) and enter the account number.
- Enter the 5-digit OTP and click proceed.
- Once finished, an email and SMS will be sent as confirmation.
- All set to receive the clearance certificate from EWE within 1 to 3 working days on the registered email address.
Follow Up on the Clearance Certificate Application
After the request submission, a reference number is provided to the customer. By using it, a user can follow up on the application status. Here is how to check the status:
- Visit the EtihadWE website.
- Hover over the follow-up services under the services section and click on clearance certificate (moveout).
- Enter the application reference number and click ‘Search’.
- This will show the application status for the provided account number.
Fees
There is no service fee for online applications. For applying via the customer happiness centre, the service fee is AED 50.
Time to Apply for Clearance Certificate
The online process via the website or application will take 3 minutes. Whereas, visiting a customer centre will take around 10 minutes.
FAQs
A clearance certificate shows the account number has no outstanding liabilities such as unpaid bills and other payments.
Applying for a clearance certificate online takes only 3 minutes. The certificate will be issued to the customer within 24 hours of applying online.
Dubai Electricity and Water Authority (DEWA) is the main entity supplying water and electricity within the Emirate.
This guide has made it much easier to apply for a clearance certificate from EWE. To avoid future issues, settle any outstanding dues and get your clearance certificate on time. Make your move-out convenient using EWE’s online service!
For more information on the area, read Property Finder blogs!
