All About Al Ain Distribution Company (AADC)

Do you live in Al Ain or planning to move there? Then, you must be aware of Al Ain Distribution Company (AADC), that provides utility services to the residents in the city. It provides its services particularly in the eastern Abu Dhabi region. This includes Al Ain and the nearby rural areas.

This blog will provide an in-depth look at AADC, covering its history, corporate objectives, key business areas, services, achievements, and operational infrastructure.

• Introduction to Al Ain Distribution Company (AADC)
• Core Objectives
• Key Business Areas
• AADC E-Services
• Comprehensive Customer Services
• Services Offered
• Achievements and Recognitions
• Management System
• Branch Locations
• Contact Information
• Frequently Asked Questions (FAQs)

Introduction to Al Ain Distribution Company (AADC)

History and Establishment

Similar to Abu Dhabi Electricity and Water Authority (ADDC), AADC was incorporated under Law No. 2 of 1998 and established in 1999 as a public joint-stock company. With its headquarters in Al Ain, the company manages electricity and water distribution assets in the region. Over the years, AADC has grown significantly, expanding its infrastructure and improving its service delivery to meet the needs of an increasing population.

Corporate Structure

As a subsidiary of Abu Dhabi National Energy Company (TAQA), AADC benefits from strong financial backing and strategic oversight. This relationship ensures that AADC is well-positioned to invest in infrastructural improvements and technology advancements, maintaining its role as a leading utility provider in the region.

Core Objectives

Reducing Expenditure and Increasing Revenue

One of AADC’s primary objectives is to manage its operational (OPEX) and capital expenditures (CAPEX) without having to rely on government subsidies. By focusing on efficiency and cost-effectiveness, AADC aims to enhance its financial sustainability and deliver value to its stakeholders.

Meeting Regulatory Obligations

AADC is committed to adhering to all applicable regulations. They do this by fulfilling the guarantees and obligations outlined in its operating licence. The company operates within the legal framework, while maintaining high standards of service quality and reliability.

Increasing Return on Investment (ROI)

Increasing the ROI is crucial for any organisation. The same goes for AADC. The company continuously seeks opportunities to improve its ROI through strategic investments and by managing its resources.

Ensuring Customer Satisfaction

Customer satisfaction is at the core of AADC’s operations. The company ensures high-quality services and responsive support, consistently meeting customer needs and expectations.

Improving Utility Infrastructure

AADC is dedicated to the continuous development and modernization of its utility infrastructure. This includes expanding and upgrading its electricity and water networks to accommodate the growing demand from residential, agricultural, and commercial customers.

Key Business Areas

Maintenance and Operation of Distribution Assets

AADC manages a comprehensive network of distribution assets, ensuring their efficient operation and maintenance. They safely deliver water and electricity from Transco’s endpoints to homes, businesses, farms, and government facilities in Al Ain.

Water Quality Testing

AADC operates state-of-the-art laboratories to conduct rigorous water quality testing, ensuring that the water supplied to customers is safe and clean.

Customer-friendly Interfaces and Revenue Collection

AADC has developed robust systems for billing, revenue collection, and customer support. These systems are user-friendly, facilitating smooth interactions between the company and its customers.

Network Expansion Projects

To meet the future demand for electricity and water in Al Ain, AADC plans and executes network expansion projects. These projects involve the extension of the existing infrastructure, ensuring that new residential, agricultural, and commercial developments receive reliable service.

AADC E-Services

Online Customer Services

AADC offers a range of e-services on its official website, making it convenient for customers to manage their accounts and access essential services. These e-services include:

• View Account Details: Detailed account information is accessible at any time.
• View/Edit Customer Information: Customers can update their personal account details online.
• View Consumer History: Customers can track their electricity and water usage.
• View Payment History: Past payments can be reviewed easily.
• Online Payment: Supports online payments from different platforms.
• Pay for a Friend/Relative: Customers can pay bills on behalf of others.
• Energy Calculator: Helps estimate costs and consumption.

Comprehensive Customer Services

Subdivisions of Customer Services

AADC’s customer services department has four main subdivisions: 

• Customer Support
• Sales Support 
• Services Support
• Call Center Operations

This structure ensures that all aspects of customer services are handled efficiently and effectively.

Services Offered

The services offered by AADC are similar to getting ADDC connection and other utility services.

• Handling Inquiries: Addressing customer queries via phone and online channels.
• Supply Management: Services related to activating, deactivating, and restoring electricity and water supply.
• Meter Reading and Clearances: Issuing clearances and conducting metre readings.
• Complaint Resolution: Managing and resolving customer complaints efficiently.
• Site Inspections: Conducting site inspections to ensure compliance with safety and operational standards.
• Wiring Checks and Certifications: Checking and certifying internal wiring to ensure safety and reliability.
• Tankers Filling Stations: Improving and maintaining power networks and filling stations.

Achievements and Recognitions

Awards and Certifications

AADC has received numerous awards and certifications in recognition of its commitment to excellence and quality service. Some of these accolades include:

• Shaikh Khalifa Excellence Award: Recognizing the company’s outstanding performance and service quality.
• ISO 10002:2004: For effectively handling customer complaints related to water and electricity services.
• ISO/IEC 17025:2005: Certification for maintaining high laboratory standards.
• Integrated Management System Certifications: Including ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007.
• Abu Dhabi Award for Excellence in Government Performance: Awarded for the Best Technical Project.

Management System

Integrated Management System (IMS)

AADC employs a comprehensive Integrated Management System (IMS) that includes:

• IMS Policy Statement: Outlining the company’s commitment to quality and continuous improvement.
• IMS Objectives: Defining the goals and targets for the management system.
• IMS Management Manual: Providing detailed guidelines and procedures.
• IMS Procedures: Standardised procedures to ensure consistent and efficient operations.
• Operating Procedures: Specific procedures for daily operations.
• Process Maps and FlowCharts: Visual aids to streamline processes.
• IMS Records: Documentation of all activities and processes to ensure transparency and accountability.

Branch Locations

List of Locations and Operational Schedule

For the convenience of its customers, AADC operates several branches across Al Ain. Here is a list of the branches along with their working hours:

Contact Information

For any inquiries or further assistance, customers can reach AADC through various channels:

Frequently Asked Questions (FAQs)

With a clear focus on efficiency and quality, AADC remains a cornerstone of the community, dedicated to meeting the needs of the residents of Al Ain region. Similar to Al Ain Distribution Company, you can find DEWA in Dubai and SEWA in Sharjah, that provide electricity and water in the Emirates.

Please stay tuned to Property Finder blogs, for more such guides.

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