How to Get an ADDC Connection

As you move to Abu Dhabi, the first thing you need is a utility connection. So, whether you buy or rent a property in the capital, electricity and water connections from the Abu Dhabi Distribution Company (ADDC) are necessary.

However, you need to follow some basic steps to set up an ADDC connection in the UAE’s capital.

• How to Apply for a New Residential Electricity Connection
• How to Activate Online ADDC Account
• ADDC Terms and Conditions 
• How to Get a Commercial ADDC Connection in Abu Dhabi
• FAQs

How to Apply for a New Residential Electricity Connection

ADDC is the official electricity and water supplier in Abu Dhabi. Requesting a new connection is easy. Whether you are a tenant or owner, both have to follow a slightly different procedure to get an ADDC connection.

You need to submit the required document online or at the ADDC branch. Once you have submitted the document, your application will be processed by ADDC and a new connection of electricity and water set up. 

Whether you buy or rent a property in Abu Dhabi, you need to enter the premises ID, which is given on the rental or property purchase contract.  

Here’s how to obtain a new ADDC connection for residential property in Abu Dhabi. It required copies of a particular document.

For Tenants

• Family books (only required for nationals of the UAE)
• Passport or visa copy
• Emirates ID
• Rental contract in Abu Dhabi
• The property’s former account closing letter for the previous resident

For Owners

Owners must submit the same documents. However, they will need to su

• Copy of site plan from the Abu Dhabi Municipality
• The property’s former account closing letter for the previous resident

It is important to note that the authority issues the Account Closing Letter (previously issued as a clearance certificate). The landlord must provide the copy of this letter, which also depends upon the closing of your last property ADDC account.

How to Activate Online ADDC Account

Here’s the process to activate the ADDC account. 

• Visit the ADDC mobile application or website
• Find the Apply for Residential Connection section 
• Upload all the required documents online

Firstly, you must register your tenancy contract in the Tawtheeq System. The online portal allows you the following services:

• Pay your water and electricity bills without going anywhere or using paper cheques
• See how much electricity and water you have consumed and find different ways to save it
• If you have more than one property, the online portal lets you manage all your accounts in one place 

What are the Account Activation Charges

You don’t have to pay any charges for account activation. However, ADDC charges a security deposit of AED 1000 with the first bill. You will get the amount back when you close the account or connection.

ADDC Terms and Conditions 

Abu Dhabi Distribution Company have set strict terms and conditions, which should be known by residents of Abu Dhabi. Here’s a brief overview of the terms and conditions:

• Customers need to pay their water and electricity bills every month using their ADDC bill’s preferred payment methods.
• A bounced cheque will result in an AED 50 fine.
• If services are disconnected due to non-payment, restoring the connection will cost AED 100.
• Violations with any ADDC’s equipment will result in an AED 10,000 fine.
• Supplying ADDC services to others will cost an AED 10,000 fine, in addition to consumption fees and other damage costs.
• Customers must not reconnect services without informing ADDC. Doing so will lead to an AED 1000 fine, in addition, deposit and overdue payments will be taken.
• A Clearance Certificate must be obtained at the end of the residency contract, or extra charges will be added to future fines or consumption fees on the same account.
• If customers do not follow ADDC’s terms, their services can be disconnected.
• Customers must update their details in the agreement to avoid any issues.
• If bills are not paid for over 60 days, ADDC can disconnect services without warning.
• Customers must pay the security deposit as per ADWEA’s regulations.
• No new applications will be accepted from the same account after moving out. 

How to Get a Commercial ADDC Connection in Abu Dhabi

If you buy or rent a commercial property, they can also apply for the ADDC connection. For commercial property, the process of connection remains the same, however, the required documents are different. You need copies of the following documents:

• Career licence
• Management signature
• Tenancy contract (for tenants)
• Account closing letter for the previous property the user will move into 
• Property Purchase Deal or Site Plan (for buyers)

Water and Electricity Rates and Taxation

If you want electricity rates in Abu Dhabi, you need to understand the red and green bands. The red band is a higher rate for using electricity than the daily allowance, while green is a lower rate within the daily allowance. 

Electricity charges depend on which type of property you are living in. There are different rates and taxes for electricity for  UAE nationals and foreigners. Also, you can obtain all the details with green bills in Abu Dhabi.

The rates according to ADDC are as follows:

Rates and Taxes For UAE Nationals

Electricity

• 6.7 fils per kWh if you stay within the green band.
• 7.5 fils per kWh (Red Rates) if you go over the green band.
• Green allowance: 30 kWh per day for apartments, 400 kWh per day for villas.

Water

• 2.09 AED per m³ if you stay within the green band.
• 2.6 AED per m³ (Red Rates) if you go over the green band.
• Green allowance: 0.7 m³ per day for apartments, 7 m³ per day for villas.

Rates and Taxes For Foreigners and Expats

Electricity

• 26.8 fils per kWh if you stay within the green band.
• 30.5 fils per kWh (Red Rates) if you go over the green band.
• Green allowance: 20 kWh per day for apartments, 200 kWh per day for villas.

Water

• 7.81 AED per m³ if you stay within the green band.
• 10.41 AED per m³ (Red Rates) if you go over the green band.
• Green allowance: 0.7 m³ per day for apartments, 5 m³ per day for villas.

FAQs

Now, when you are moving to or living in Abu Dhabi, you must get an ADDC connection easily with the above process. Also, getting essential utility connections must be part of your moving checklist. 

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