Moving to a new home in Dubai? Setting up utilities can feel overwhelming, but it doesn’t have to be! The Dubai Electricity and Water Authority (DEWA) plays a crucial role in making your move seamless by providing electricity, water, and essential services to residents across the city.
Whether you’re a first-time user or need clarification on specific processes, we’ve compiled answers to the most frequently asked questions about DEWA to help you get started quickly. From account setup to payment options, here’s everything you need to know to ensure your DEWA experience is smooth and stress-free.
What Is DEWA?
Dubai Electricity and Water Authority, commonly known as DEWA, is the sole provider of electricity and water services in Dubai. Established by the Dubai government, DEWA operates as a public joint stock company. With a commitment to sustainability and innovation, DEWA aims to be a globally recognized leader in the utility sector.
What Is DEWA One Step Move-in?
DEWA automated the move-in activation process of their services for tenants as soon as the EJARI is issued. It’s called a One Step Move-in.
How Does One Step Move-in Work?
- The moment your EJARI is created, all your data will automatically be transferred to DEWA and your account created, just like that!
- You will receive an SMS and welcome email with steps to pay the security deposit online or through any of the authorized DEWA payment channels.
- The best part is that you will not be required to submit any documents.
- After payment, your services will soon be activated.
What is the DEWA Deposit Amount for Electricity and Water Activation?
The DEWA deposit amount is a refundable security deposit that you have to pay to DEWA when you activate your electricity and water supply. The amount depends on the type of your residence:
- For apartments, the DEWA deposit amount is AED 2,000.
- For villas, the DEWA deposit amount is AED 4,000.
You also need to pay a supply activation fee of AED 130 to DEWA through any of their payment channels.
What Are the Alternatives to Activate a DEWA Account?
If for any reason you didn’t receive a welcome notification for DEWA move-in, no need to worry! In that case, you have two options. Either you choose to set up your DEWA account online or head over to the nearest DEWA service center.
Online
- Download from the official website the required application form
- Submit the filled application online
- Pay the security deposit through DEWA online payment service
- Await confirmation by email.
Offline
- Collect the application from your nearest customer care center
- Complete your application and submit it on the spot
- Pay the security deposit at the counter
- Collect your security deposit receipt.
What Are the Mandatory Fields in Your DEWA Application?
- Valid EJARI (tenants)
- Title deed (owners)
- Emirates ID
- Trade license (commercial and industrial customers)
- Passport copy (GCC nationals and investors).
What Are the Required Documents for Personal Connection of DEWA?
- Complete, signed application form
- Copy of signed Tenancy Contract
- Passport copy for the tenant and landlord with valid visa page
- Proof of Ownership or Deed of Sale or Sales Agreement copy
- Authorization letter in case applicant is absent.
What Are the Required Documents of DEWA for Companies?
- No Objection Certificate (NOC) issued by the company
- Trade license of the company
- Passport copy of the company’s authorized signatory.
What Is the Estimated Delivery Duration?
- 15 hours after payment of security deposit (One Step Move-in)
- 24 hours if activation was through website or offline.
Is DEWA Deposit Refundable?
Yes, a DEWA security deposit is refundable. To make things easy and avoid any wasted time, It has partnered up with Western Union, one of the world-leading organizations in global money movements.
You can collect your security deposit refund from any Western Union location within the UAE or at any destination in the world. Here’s what you have to do.
- Request a refund of your security deposit through the official website or app
- Choose Western Union as your pay-out option
- Await confirmation that your deposit is ready to be collected
- As soon as you are notified, your deposit will be ready for collection at any Western Union location in the UAE or otherwise.
How Much Are the Activation Charges?
Activation charges are as follows (applicable to VAT):
- Electricity and water connection fee (small meters): AED 100
- Electricity and water connection fee (large meters): AED 300
- Registration fee: AED 10
- Knowledge fee: AED 10
- Innovation fee: AED 10.
If you are a Thukher and Sanad cardholder, then you are entitled to a 50% discount on these charges.
What Is a DEWA Housing Fee?
Also known as a municipality fee, it is a fee applicable to all expats in Dubai for services provided by Dubai. It appears on your bill once a year.
How Is the Housing Fee Calculated in DEWA?
The housing fee in Dubai amounts to 5% of your annual rent. For owners, the rental value of the property is applicable as per the RERA rental index.
What Is a DEWA Premise Number?
You will find the 9-digit premise number at the entrance of each premise in Dubai.
How Can You Check Your DEWA Bill Online?
DEWA’s official website has a service for customers to view their bill online. You only need your account number or premise number.
What Are the Methods of DEWA Payment Online?
You have two main options to pay your DEWA bill online:
Option 1: Easy Pay
- Visit the official DEWA website: www.dewa.gov.ae
- Click on the menu and select Consumer.
- Under Billing, choose Easy Pay.
- Enter your Easy Pay number, then click Inquire.
- Log in with your username and password.
- Edit the amount if necessary and click Set, followed by Pay.
- Choose your preferred payment method and fill in the required details.
- Confirm the payment by entering the one-time password (OTP) received via SMS.
Option 2: Direct Bill Payment
- Head to www.dewa.gov.ae.
- Click on the menu and select Consumer, followed by Billing and Bill Payment.
- Log in with your username and password.
- Review your bill and edit the amount if needed.
- Select your payment method and click Pay.
- Enter the required details and confirm with the OTP sent via SMS.
How Can You Pay DEWA for a Friend?
All you need to have is your friend’s account number to pay through any of the above mentioned payment methods.
Who Pays an Outstanding DEWA Bill from Previous Tenant?
You are not responsible for any outstanding DEWA bill that belonged to the previous tenant. If it wasn’t paid, it is the sole responsibility of the landlord to settle the bill.
What Is a DEWA Move-to Service?
This is a service to transfer a DEWA account for those moving from one premises to another within Dubai.
What Is the Required Information to Apply for a Move-to Request?
If you’re wondering how to transfer your DEWA account, first you need to have the following information:
- EJARI number of current residence
- Premise number of new residence
- Date of move-in
- Account number (existing residence)
- Date of move-out.
You can apply for a Move-to request online on the DEWA official website or at any service center using this information.
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What Is a DEWA Final Bill Enquiry?
In case of leaving Dubai, you will need to submit a DEWA final bill request or enquiry in order to deactivate your electricity and water from the premises (move-out service). The request is submitted online or through any of their offices.
What Are the Charges for DEWA Move-out Service?
- Deactivation of electricity and water (small meters): AED 100
- Deactivation of electricity and water (large meters): AED 300
- Knowledge fee: AED 10
- Innovation fee: AED 10.
If you are a Thukher and Sanad cardholder, then you are entitled to a 50% discount on deactivation charges.
What Is the Estimated Duration for DEWA Disconnection?
Disconnection upon move-out will take place about 24 hours after the submission of the request. You can expect your final bill on your registered e-mail address, along with ways in which you can collect your security deposit.
What Happens When DEWA Payment Is Delayed?
- DEWA services will be liable to disconnection 14 days after the due date mentioned on your bill.
- They will send 3 reminders before disconnection.
- If disconnection occurs, services will be reconnected 4 hours after settling the bill.
What Can You Do to Reduce Your DEWA Bill?
Your bill can be quite expensive if you’re not careful, so here are a few quick tips on how to reduce your DEWA bill:
- Set your thermostat to auto mode, 24 degrees or higher, saving AC consumption.
- ACs should not be older than 10 years.
- Use fans for air circulation.
- Clean AC filters regularly.
- Block out the sunlight using curtains and the like to reduce heat as much as possible.
- Save energy by turning off lights when not needed.
- Use LED lights.
- Clean your light bulbs regularly.
- Make use of natural lighting when possible.
- Run your dishwasher when it’s full.
- Use your washing machine when it’s a full load.
How do I Contact DEWA?
For all your DEWA-related inquiries and services, reach out to them through:
- Email: customercare@dewa.gov.ae – their official contact address.
- Customer Happiness Centres: They offer smart devices for quick assistance.
- Phone: For immediate support, call the DEWA Customer Care Centre at 04-6019999.
What is DEWA’s Official Helpline Number?
For 24/7 assistance and inquiries, DEWA’s dedicated helpline is +971-4-601-9999. Whether you have billing questions or service requests, this is your go-to number.
Where Can I locate My DEWA Account Number?
Locating your DEWA premise number is easy:
- DEWA Bill: It’s prominently displayed on your monthly bill.
- Online Account: Simply log into your personal DEWA account online.
- Customer Service: Connect with DEWA’s customer service for help.
- DEWA Centers: Visit any DEWA Customer Happiness Centers across Dubai.
Is Online Access Available for DEWA Services?
Yes. DEWA’s digital platform offers the EasyPay service. Directly navigate to www.dewa.gov.ae/easypay. For on-the-go access, DEWA’s smart app on both Android and iOS platforms seamlessly integrates EasyPay and other services.
You’ve come to the right place! Dubai is a city that provides you with everything you need without hassle. The first thing to think about when moving in is DEWA, and this simple guide puts you on the right track.
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